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Highline Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 142 Google reviews · How we rank ›

3.6(142) 62 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Highline Apartments
Location
Robinson Ranch, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
142
Ranking
#305 in Luxury Apartments
Best for
Pet owners seeking responsive maintenance and a friendly community with modern amenities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Most residents praise the staff responsiveness, quick maintenance, and welcoming community feel. Several mention enjoying walks with dogs and appreciating the pool, gated parking, and quiet neighborhood. However, recent reviews flag serious complaints: trash and roaches spotted during tours, thin walls between units, and a management blunder where all fob access was disabled before residents could transition to a new system, locking people out of the gym and clubhouse over a long weekend.

Praised for
  • friendly and responsive staff
  • fast maintenance response
  • clean, well-maintained facilities
  • good amenities and location
  • pet-friendly community
Watch-outs
  • poor management execution and communication
  • cleanliness issues and pest problems
  • thin walls and noise
  • amenities down for extended periods
responsive-managementwell-maintainedfriendly-staffquiet-communitynoisy-neighborspest-problems
Best for: Pet owners seeking responsive maintenance and a friendly community with modern amenities.
Think twice if: Sound-sensitive residents should know walls are thin; cleanliness standards have been inconsistent, and recent management decisions have frustrated residents.

What this place gets right

  • fast emergency and routine maintenance
  • friendly, named staff (Lyyza noted)
  • pet-friendly with nearby trails
  • modern amenities and gated parking

Before you tour or apply

  • Staff member Lyyza praised by name for move-in help and friendly service
  • Emergency maintenance responded within one hour to after-hours lockout
  • Fob access system overhaul executed poorly in recent change, locking residents out over 3-day weekend
  • Tours revealed trash and roaches in multiple buildings
  • Flex billing payment option available
  • Pool and hot tub have experienced extended downtime

Resident ratings

Luxury Apartments
Staff and maintenance earn consistent praise for responsiveness; facilities and finishes are modern, but management communication on system upgrades has been poor.
Pet-Friendly Apartments
Residents with dogs enjoy nearby trails and quiet neighborhood; complex is advertised as pet-friendly and residents feel welcomed.

How it stacks up

  • Rated 3.6 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How we scored this

How We Score
Star rating 11
Review volume 94
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Breaking down the ratings

5
81
4
10
3
6
2
5
1
40

FAQ

Is there emergency maintenance available after hours?
Yes. One resident called the emergency maintenance line around 9 PM for a lockout and received service within an hour.
Are there parking options?
Yes. The complex offers covered parking, garage parking, and gated entry, with lots of spaces available.
Can I bring a pet?
Yes, the complex is pet-friendly. Residents mention walking dogs on nearby trails and the community being welcoming to pets.
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Last updated 2026-09-08