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Twenty 15 Apartment Homes

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 268 Google reviews · How we rank ›

4.0(268) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Twenty 15 Apartment Homes
Location
North Austin, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
268
Ranking
#268 in Luxury Apartments
Best for
Professionals and families seeking North Austin proximity to The Domain, Samsung, or Apple with valued leasing support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Most residents highlight the leasing team's attentiveness and the property's calm setting, with frequent praise for staff members Igor and Cinthya. Move-in experiences and amenities draw consistent compliments. However, a significant minority report serious problems: billing practices that residents view as predatory, a persistent cockroach infestation unresolved by pest control, gym maintenance lapses, and poor responsiveness to complaints about property security and management accountability.

The divide in ratings reflects two distinct experiences. New residents and visitors consistently praise the polished model apartments, landscaping, and customer service. Longer-term residents report deteriorating conditions, aggressive billing on move-out, and a leasing office that prioritizes fee collection over problem-solving. The 67% five-star, 23% one-two-star split suggests a gap between initial promise and lived experience over time.

Praised for
  • helpful and professional leasing staff
  • quiet, peaceful atmosphere
  • well-maintained common areas and grounds
  • resort-style amenities (pool, gym, courtyards)
Watch-outs
  • billing disputes and unexpected charges
  • gym cleanliness and equipment condition
  • pest control failures (cockroaches)
  • property security issues (open entrance)
responsive-managementpoor-communicationwell-maintainedclean-common-areaspest-problemsfriendly-staffslow-maintenance
Best for: Professionals and families seeking North Austin proximity to The Domain, Samsung, or Apple with valued leasing support.
Think twice if: Pest control responsiveness, move-out billing practices, and ongoing gym maintenance require clarification before signing a lease.

What this place gets right

  • leasing staff praised by name (Igor, Cinthya)
  • quiet community setting
  • pool and courtyard spaces
  • proximity to North Austin employment centers

Before you tour or apply

  • Igor and Cinthya named repeatedly as standout leasing staff
  • pest control called twice but failed to resolve cockroach infestation in kitchen cabinets
  • gym equipment sometimes unsafe (loose bench) and left dirty with weights on floor
  • residents report unexpected charges applied after move-out despite timestamped video evidence of unit condition
  • open entrance allows homeless individuals access to property

Resident ratings

Luxury Apartments
Leasing staff professionalism and initial experience highly praised; long-term residents cite billing disputes, pest issues, and maintenance gaps.

How it stacks up

  • Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

What keeps coming up

helpful teamcozy apartmentgazebogympolite staffgoogle fiberquick maintenancefront office staffinformative stafftranquility

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
179
4
16
3
11
2
12
1
50

FAQ

Is there gym access on site?
Yes, the fitness center is available to residents. However, reviews note cleanliness and equipment maintenance inconsistencies; check the gym condition during a property tour.
What is the application fee?
Application and administrative fees are $99.
Does this community allow pets?
Yes, the property welcomes pets and features a private dog park.
Request a quote

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Last updated 2026-09-22