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Trillium Terrace

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 136 Google reviews · How we rank ›

4.4(136) 73 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Trillium Terrace
Service
Luxury Apartments
Reviews
136

What we found

Many residents enjoy friendly staff, quick maintenance responses, and regular community events under current management. Alexandra and Lucy are named repeatedly for smooth leasing and genuine care. However, some past residents report serious issues: unresolved mold problems, aggressive security deposit disputes sent to collections, and gate failures undermining the gated community promise. Quality appears tied to management tenure and individual staff.

These concerns cluster around the Greystar management transition, suggesting the property has improved under newer leadership. Residents praise the location near shopping and fire station proximity is not disruptive. Current and newer residents feel the community is clean, safe, and invested in their experience.

Recent shift: Management and staff transitions from Magnolia to Greystar to current leadership have driven sentiment swings. Negative reviews centered on Greystar era; recent five-star reviews under current management (Alexandra as property manager) suggest recovery. Current residents and leasing agents report improved responsiveness and community focus compared to mid-period reviews.

Praised for
  • responsive staff and quick maintenance
  • strong community events and culture
  • clean, well-maintained grounds
  • friendly, invested management team
  • smooth leasing process
Watch-outs
  • security deposit disputes and collections action
  • mold and maintenance issues not resolved
  • gate security unreliable despite gated advertising
  • staff inconsistency and rudeness after lease signing
responsive-managementwell-maintainedfriendly-staffsafe-securegreat-amenities
Best for: Residents seeking an engaged community with responsive management and regular social events.
Think twice if: Past residents report unresolved mold, aggressive security deposit collection, and gate reliability concerns despite gated advertising.

What this place gets right

  • responsive leasing and management team
  • frequent community events and activities
  • well-maintained grounds and modern units
  • convenient South Austin location near shops

Before you tour or apply

  • Alexandra (property manager) handles leasing and approvals; praised for speed and responsiveness
  • Lucy (leasing staff) noted for quick approvals and follow-through, including helping residents with mold relocation
  • Jose and Skylar (maintenance crew) praised for quick response and professionalism
  • Monthly book club partnership with Reverie Books offering 10% discount
  • Gated community with quiet atmosphere; fire station proximity noted as not disruptive
  • Move-out disputes over security deposits and charges for blinds replacement reported; collections action taken

Resident ratings

Luxury Apartments
Modern units and resort amenities praised; mold issues and aggressive move-out billing undermine the luxury positioning for some residents.

How it stacks up

  • Rated 4.4 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

What keeps coming up

fire station proximitymodern apartmentsmodern unitsmove out feeshelpful management stafflaid back communitynice neighborsquick approvaldowntown proximityquick maintenance

How we scored this

How We Score
Star rating 56
Review volume 93
Review recency 95
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
108
4
7
3
3
2
2
1
16

FAQ

Is the fire station proximity loud?
Sirens are occasionally heard but are brief and not disruptive, according to long-term residents. Most do not report it as an issue.
How long does the leasing approval take?
Recent reviews report approvals within one to two days under current management, though speed may depend on application completeness.
Are there community activities?
Yes. The property hosts monthly book club nights with Reverie Books, movie nights, Easter egg hunts, and resident events, per reviews.
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Last updated 2026-07-17