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Townhollow Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 77 Google reviews · How we rank ›

3.9(77) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingTownhome & Garden-Style Communities
Townhollow Apartments
Location
Zilker, Austin
Services
Luxury Apartments, Student Housing, Townhome & Garden-Style Communities
Reviews
77
Best for
Renters prioritizing quick maintenance response and location over premium security and polished management.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08).

What we found

Maintenance staff, especially Cesar, Carlos, and Cameron, are consistently praised for same-day or next-day repairs and genuine care for residents. Location near South Lamar and downtown offers strong value, though the 3.9-star rating masks deep divides: security concerns (homeless encampments, car break-ins), property manager communication gaps, and leasing delays frustrate renters, while recent management under Jillian and Celeste has improved responsiveness.

Praised for
  • responsive maintenance team
  • great location for price
  • newer renovations
  • friendly staff members
  • quick issue resolution
Watch-outs
  • homeless activity and break-ins
  • property management inconsistency
  • poor security and fence gaps
  • structural issues and trash overflow
  • high staff turnover at front office
responsive-managementwell-maintainedsafe-securepackage-theftfriendly-staffgood-value
Best for: Renters prioritizing quick maintenance response and location over premium security and polished management.
Think twice if: Security and safety matter most: past homeless encampments, car break-ins, and property management's limited response create real concerns.

What this place gets right

  • Maintenance staff respond same-day or next-day
  • walkable location near South Lamar and downtown
  • affordable for the area
  • smaller community feel

Before you tour or apply

  • Maintenance technicians Cesar, Carlos, and Cameron praised for rapid repairs and resident care
  • AC compressor replacement, dishwasher repairs, and same-day plumbing handled by maintenance team
  • Property managers Celeste and Jillian noted for transparency and recent improvements
  • High turnover in front office leasing staff
  • Nine-month delay reported on dishwasher repair
  • Homeless encampment behind building and car break-ins documented in 2023; city homeless strategy team engaged per resident feedback

How it stacks up

  • Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 31% of the businesses in this directory.

What keeps coming up

homeless encampmenthomey feelbus accesshelpful staffpoolresident carekind staffvalue for moneytimely responsesoutdoor space

How we scored this

How We Score
Star rating 28
Review volume 82
Review recency 84
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
51
4
4
3
2
2
2
1
18

FAQ

How quickly does maintenance respond?
Same-day or next-day service is typical; technicians like Cesar, Carlos, and Cameron are praised for prioritizing requests first thing in the morning.
What is the location like?
Walking distance to South Lamar shops and downtown; near a greenbelt. Bus access available. Some residents report feeling unsafe at night due to the area, and past homeless activity has been a concern.
Are pets allowed?
Yes, the complex welcomes pets.
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Timbercreek delivers on location and community for many residents, with staff like Mindy, Hector, and Felipe earning specific praise for going above and beyond during move-in and repairs. The complex sits in a tree-lined creek setting near downtown views and offers fitness facilities, dog areas, and responsive maintenance when it works. However, a vocal minority faces serious concerns: mold has lingered unresolved for months, pest control requests sit ignored or incomplete, and management sometimes dismisses residents seeking help or rental assistance. The building's age and foundation problems seem to breed recurring pest issues that overwhelm the property's otherwise appealing bones. Recent management changes have sharpened tensions. Several long-term residents describe the new team as unresponsive and clueless, pointing to poor communication around major work (tree removal without notice) and dismissive attitudes when residents raise safety issues. For those who land in a clean unit with responsive staff, Timbercreek feels like home; for others fighting mold or vermin, it has become a financial and emotional strain.

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Most residents praise the location and the office staff, especially Ashley who handles move-ins with genuine care and patience. Maintenance responds quickly to requests and the community feels calm. However, several long-standing problems persist: parking lot and mailbox security lapses have led to thefts and break-ins, pests and mold appeared in units, and communication failures include ignored emails and sudden billing months after move-out. The divide is sharp. Newer or current residents tend to have smooth leasing experiences and clean units. Longer-term residents report chronic security neglect, maintenance delays, and neighbor-related odor seeping through walls. Staff warmth appears genuine but cannot overcome systemic gaps in security oversight and administrative follow-up.

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Last updated 2026-09-08