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Townhollow Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 77 Google reviews · How we rank ›

3.9(77) 62 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Townhollow Apartments
Service
Luxury Apartments
Reviews
77

What we found

Maintenance staff, especially Cesar, Carlos, and Cameron, are consistently praised for same-day or next-day repairs and genuine care for residents. Location near South Lamar and downtown offers strong value, though the 3.9-star rating masks deep divides: security concerns (homeless encampments, car break-ins), property manager communication gaps, and leasing delays frustrate renters, while recent management under Jillian and Celeste has improved responsiveness.

Praised for
  • responsive maintenance team
  • great location for price
  • newer renovations
  • friendly staff members
  • quick issue resolution
Watch-outs
  • homeless activity and break-ins
  • property management inconsistency
  • poor security and fence gaps
  • structural issues and trash overflow
  • high staff turnover at front office
responsive-managementwell-maintainedsafe-securepackage-theftfriendly-staffgood-value
Best for: Renters prioritizing quick maintenance response and location over premium security and polished management.
Think twice if: Security and safety matter most: past homeless encampments, car break-ins, and property management's limited response create real concerns.

What this place gets right

  • Maintenance staff respond same-day or next-day
  • walkable location near South Lamar and downtown
  • affordable for the area
  • smaller community feel

Before you tour or apply

  • Maintenance technicians Cesar, Carlos, and Cameron praised for rapid repairs and resident care
  • AC compressor replacement, dishwasher repairs, and same-day plumbing handled by maintenance team
  • Property managers Celeste and Jillian noted for transparency and recent improvements
  • High turnover in front office leasing staff
  • Nine-month delay reported on dishwasher repair
  • Homeless encampment behind building and car break-ins documented in 2023; city homeless strategy team engaged per resident feedback

How it stacks up

  • Rated 3.9 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 28% of the businesses in this directory.

What keeps coming up

homeless encampmenthomey feelbus accesshelpful staffpoolresident carekind staffvalue for moneytimely responsesmental health issues

How we scored this

How We Score
Star rating 28
Review volume 82
Review recency 92
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
51
4
4
3
2
2
3
1
17

FAQ

How quickly does maintenance respond?
Same-day or next-day service is typical; technicians like Cesar, Carlos, and Cameron are praised for prioritizing requests first thing in the morning.
What is the location like?
Walking distance to South Lamar shops and downtown; near a greenbelt. Bus access available. Some residents report feeling unsafe at night due to the area, and past homeless activity has been a concern.
Are pets allowed?
Yes, the complex welcomes pets.
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Last updated 2026-07-17