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The Waller

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 129 Google reviews · How we rank ›

4.4(129) 71 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Waller
Location
Red River Cultural District, Austin
Service
Luxury Apartments
Reviews
129
Ranking
#120 in Luxury Apartments
Best for
prospects prioritizing leasing ease and downtown location over long-term operational reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Five-star reviews consistently praise the leasing staff, particularly Arianna and Tony, for patient tours and smooth move-in processes. The building itself is described as modern, clean, and well-located with excellent amenities and views. However, one-star reviewers document serious conditions: multiple water shutdowns, mold throughout the building following a major leak, rats and roaches, failed electrical systems, inadequate air conditioning, and excessive noise from Red River venues. Management's response to complaints ranges from dismissive to evasive (offering gym showers instead of water fixes). Several residents report losing security deposits to predatory towing practices or facing early-lease penalties exceeding $8,000. The gap between leasing experience and long-term residence appears stark.

Praised for
  • helpful staff during leasing
  • modern amenities and city views
  • clean and well-maintained spaces
Watch-outs
  • mold, water leaks, and pest issues
  • unresponsive and unprofessional management
  • noise from nearby venues
  • maintenance and habitability failures
responsive-managementpoor-communicationwell-maintainednoisy-neighborspest-problemsunresponsive-maintenance
Best for: prospects prioritizing leasing ease and downtown location over long-term operational reliability.
Think twice if: You prioritize habitability guarantees, responsive maintenance, or sound insulation. Recent residents report unresolved water, electrical, pest, and noise issues despite premium pricing.

What this place gets right

  • attentive leasing staff and fast move-in
  • high-rise location with walkable downtown access
  • modern finishes and premium amenities

Before you tour or apply

  • Arianna Martinez praised by multiple recent reviewers for tour and leasing support
  • Tony in leasing office noted for professional guidance
  • Major water leak occurred a few months before reviews; ongoing mold issues reported
  • Water shut off 9 AM to 4 PM repeatedly; electrical breakers fail regularly
  • AAWrecker towing company used; towing fees $335, review process 2-4 business days
  • Early lease termination penalty exceeds $8,000 reported
  • Units rented through Airbnb by third-party company; guest behavior complaints noted

Resident ratings

Luxury Apartments
Leasing experience praised for staff attentiveness; residency plagued by infrastructure failures and unresponsive management.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

What keeps coming up

poolsclean facilityhigh risewalkabilityconciergeawesome viewsrooftopnew facilitiesresident eventsluxury

How we scored this

How We Score
Star rating 56
Review volume 92
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
108
4
2
3
0
2
3
1
16

FAQ

How fast can I move in?
One reviewer moved in within 1.5 days of submitting an application and touring the unit. Speed depends on application processing.
What happens if my car gets towed?
The building uses AAWrecker for enforcement. Towing costs $335 and the company's review process takes 2-4 business days. You may receive no ticket or notification beforehand.
What is the early termination penalty?
Reviewers report early lease termination penalties exceeding $8,000, though this may vary by lease terms.
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Last updated 2026-09-08