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The Saint Mary

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 199 Google reviews · How we rank ›

4.4(199) 80 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury Apartments
The Saint Mary
Location
West Oak Hill, Austin
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
199
Ranking
#12 in Pet-Friendly Apartments
Best for
Pet owners wanting luxury amenities, quiet location, and responsive maintenance teams.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise the resort-style pool, well-maintained grounds, and quick maintenance response from technicians like Ramo. Staff including leasing team members (Lauren, Faith) earn consistent recognition for responsiveness and professionalism. One significant complaint details sustained failures: unresponded emails over a month, faulty appliance repairs marked "fixed" without follow-up, and management's dismissive attitude toward accountability, though this appears isolated among the broader satisfaction evident in the review spread.

Praised for
  • fast, professional maintenance
  • friendly, responsive staff
  • resort-style pool and amenities
  • clean grounds and units
  • quiet, safe location
Watch-outs
  • unresponsive management to emails
  • maintenance follow-through failures
  • lack of accountability for repairs
responsive-managementwell-maintainedclean-common-areassafe-securefriendly-staffgreat-amenitiesquiet-community
Best for: Pet owners wanting luxury amenities, quiet location, and responsive maintenance teams.
Think twice if: Management's email responsiveness is inconsistent; escalation and documentation matter if you need major appliance repairs.

What this place gets right

  • Resort-style infinity pool and premium amenities
  • Fast maintenance response (technician Ramo frequently named)
  • Pet spa and dog park
  • Leasing staff responsive and knowledgeable

Before you tour or apply

  • Maintenance technician Ramo recognized for speed and extra help across multiple reviews
  • Leasing staff Lauren and Faith specifically praised for knowledge and demeanor
  • Pet spa and dog park on-site
  • New 290 bridge access mentioned as improvement to commute convenience
  • One resident paid out-of-pocket for tile repair and reported month-long email silence from management

Resident ratings

Pet-Friendly Apartments
Dog park and pet spa praised; one resident noted floor cleanliness issue with unmanaged dog waste in common areas.
Luxury Apartments
Resort pool, skyline views, and floor plans consistently commended; pricing called reasonable for the amenities.

How it stacks up

  • Rated 4.4 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

What keeps coming up

helpful staffpoolresponsive stafffloor planresort style poolclean groundsdog parkclean gymquick repair timedog barking

How we scored this

How We Score
Star rating 57
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Breaking down the ratings

5
156
4
17
3
1
2
2
1
23

FAQ

How quickly does maintenance respond?
Residents report fast response times, with technician Ramo frequently cited for quick repairs and willingness to address additional issues on-site.
Is this truly pet-friendly?
Yes. The property has a pet spa, dog park, and residents describe it as a wonderful pet-friendly environment; one resident noted some common-area cleanliness issues with pet waste that management should monitor.
What amenities are included?
Resort-style infinity pool, 24-hour fitness center, pet spa, dog park, poolside lounge, outdoor kitchen with wet bar, parking garage, business center, and in-unit washer-dryer.
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Palo Verde draws consistent praise for its leasing team (particularly Andrea King, McKenzie, and Tim), fast maintenance response, and appealing grounds with a resort-style pool and dog amenities. Yet noise complaints go unresolved despite quiet hour policies, phone lines are hard to reach, and departing residents report aggressive billing practices with charges tied to wrong units-a pattern suggesting operational gaps that undercut the polished first impression. The complex suits people seeking modern, spacious apartments in a pet-friendly setting with community events and fitness options. Its location near Barton Creek Greenbelt and Belterra Village appeals to active residents. However, those noise-sensitive or concerned about move-out transparency should weigh the risks carefully.

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Sonora Apartments & Homes
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Residents consistently report warm interactions with leasing and management staff who remember details and follow up. Grace, Moe, and Grant earn repeated praise for patience during tours and the application process. The community shines through frequent, well-timed resident events like flower arranging, pool parties, and Pilates classes that build genuine neighborly connection. Units are new construction with thoughtful layouts, and amenities span dual pools, a walking trail, dog park, and 24-hour fitness center. The vibe reads less transactional rental and more resort-style living, though early residents note the locked side gate adds a couple minutes to exit. What clinches it for many is how management tracks individual preferences and accommodates needs without being asked. Leasing staff send floor plans promptly to out-of-state prospects. Maintenance helps move furniture. The elevator matters to dog owners and those with mobility concerns. Sonora has built what reviewers call a "true community" in what could have been just another new complex, and that shows in both the 4.9 rating and the willingness of residents to recommend it with genuine enthusiasm.

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Last updated 2026-09-22