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The Merle on Howard

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 92 Google reviews · How we rank ›

4.5(92) 69 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
The Merle on Howard
Service
Pet-Friendly Apartments
Reviews
92

What we found

Most residents praise the sparkling grounds, dog park, and pool that feels upscale, plus staff who often go by name and solve problems quickly. But a significant minority report thin walls that transmit neighbor noise constantly, and recent reviews flag serious gaps: one resident facing stalking got 11 days of silence from the office, while others describe frequent package theft and no visible security cameras.

Staff standouts include Makayla, Terrell, KB, Brandon, and Mike Jones, who residents credit with making leasing and maintenance feel personal. However, the building's sound isolation appears weak, and amenity charges for water and electricity add to monthly costs beyond the base fee.

Praised for
  • friendly, responsive staff
  • clean, well-maintained grounds
  • resort-style amenities (pool, dog park, pickleball)
  • quick maintenance response
  • peaceful community vibe
Watch-outs
  • thin walls, noise from neighbors
  • poor security, package theft
  • unresponsive management during resident crisis
  • extra charges for water and electricity
responsive-managementwell-maintainedfriendly-staffnoisy-neighborspackage-theftsafe-secure
Best for: Pet owners and residents seeking a social, well-maintained community with premium leisure amenities.
Think twice if: Noise sensitivity is a dealbreaker; multiple residents report thin walls. Also check security track record if package safety matters to you.

What this place gets right

  • named staff (Makayla, Terrell, KB, Mike) known for personal service
  • upscale pool and dog park with splash pad
  • maintenance typically responds same day
  • clean, modern units and common areas

Before you tour or apply

  • Assistant Manager Makayla praised for professionalism and going above and beyond
  • Terrell noted as exceptionally helpful during leasing process
  • Maintenance staff KB, Izzy, Tony, Leo credited for rapid response
  • Property Manager Mike Jones resolved promotion dispute after initial mishandling
  • Dog park includes splash pad
  • One resident reported 11-day silence from management during stalking situation, leading to early lease termination dispute
  • Package theft and car break-in attempts mentioned by residents
  • Amenity fee does not cover water and electricity charges

Resident ratings

Pet-Friendly Apartments
Dog park with splash pad praised as one of the best seen; resort-pool amenities described as comparable to luxury properties.

How it stacks up

  • Rated 4.5 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

What keeps coming up

pickleball courtsleasing processbasketball courtfriendly staffdog parkbrand new complexgolf simulatorpoolfriendly officehelpful team

How we scored this

How We Score
Star rating 60
Review volume 85
Review recency 100
Review sentiment 50
Profile completeness 75
Verification 30

Rating breakdown

5
78
4
2
3
1
2
2
1
9

FAQ

How fast is maintenance response?
One resident's maintenance request was completed within the day. Staff like KB are noted as proactive.
Does the amenity fee cover utilities?
No. Residents report additional charges for amenity water and electricity beyond the flat amenity fee.
What makes the dog park special?
According to reviews, it includes a splash pad and is ranked among the best amenities reviewers have seen at an apartment complex.
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Last updated 2026-07-17