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The Merle on Howard

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 98 Google reviews · How we rank ›

4.6(98) 76 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Merle on Howard
Location
Manor
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
98
Best for
Pet owners and families seeking luxury amenities in a well-maintained, active community.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Residents consistently praise Tony, Leo, MaKayla, and other staff for hands-on maintenance and genuine care. The property shines with resort-style amenities: clear pool, dog park with splash pad, pickleball, and scenic trail. Most feel safe, comfortable, and at home in this clean, well-maintained complex.

One resident filed multiple police reports for stalking and reported that management took 11 days to respond to her safety crisis, offering no accommodation despite Texas law protections. She alleged staff were unaware of lease termination rights for victims. Most other residents report responsive, empathetic support; this severe outlier underscores inconsistent crisis handling at management level.

Praised for
  • responsive maintenance staff
  • clean, well-maintained grounds
  • friendly, helpful leasing team
  • premium amenities (pool, pickleball, dog park)
  • safe, peaceful community atmosphere
Watch-outs
  • slow crisis response to resident safety issues
  • extra charges for amenity utilities
  • early promotion miscommunication on lease
friendly-staffresponsive-managementwell-maintainedquiet-communitysafe-securegreat-amenities
Best for: Pet owners and families seeking luxury amenities in a well-maintained, active community.
Think twice if: Residents dealing with safety emergencies should know management response times have been inconsistent; escalate quickly to corporate.

What this place gets right

  • on-site maintenance team that proactively maintains grounds and responds to repairs same-day
  • resort-level amenities including pool, dog park with splash pad, and pickleball courts
  • staff known by name (Tony, MaKayla, Leo, Terrell) for genuine care and problem-solving

Before you tour or apply

  • Tony (maintenance supervisor) maintains pool daily and oversees property upkeep
  • Leo and Tony handle same-day repairs (washers, AC)
  • MaKayla (assistant manager) known for professionalism and lease issue resolution
  • Mike Jones (former property manager) resolved promotion dispute after 12 months
  • Terrell mentioned for exceptional customer service
  • Alex Serrano noted as helpful during move-in
  • Ms. Clevenger praised for patient leasing assistance
  • Dog park includes splash pad; pool described as resort-style

Resident ratings

Luxury Apartments
Resort-quality pool and amenities praised; floorplans and cleanliness are standout features; one promotion error took 12 months to resolve.
Pet-Friendly Apartments
Dog park with splash pad called one of the best seen by residents; amenities support active pet owner lifestyle.

How it stacks up

  • Rated 4.6 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

What keeps coming up

luxury apartment homespickleball courtsleasing processfriendly staffbasketball courtdog parkgolf simulatorpoolhelpful teambrand new complex

How we scored this

How We Score
Star rating 65
Review volume 87
Review recency 100
Review sentiment 67
Profile completeness 75
Verification 30

Breaking down the ratings

5
86
4
2
3
1
2
2
1
7

FAQ

What maintenance response time can I expect?
Same-day repairs are common. Reviewers report Tony and Leo handling washer and AC issues within hours. Routine upkeep (pool, grounds) is daily.
What amenities are included for pet owners?
Dog park with splash pad, scenic pond trail, and on-site grounds. Reviews note the dog park is one of the best in the area.
Are there separate charges beyond rent?
Yes. Residents report amenity water and electricity are charged separately from the flat amenity fee.
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Most residents praise The Howard's friendly staff, clean grounds, and quick maintenance response when they get through. Specific commendation goes to leasing team members (Bailey, Alejandro, Alyssa, Linsey) and maintenance technician Carlos. Some tenants report frustration with gate malfunctions, hard-to-reach management, slow move-ins, and rising fees.

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Reviewers who interacted with the front desk consistently praise staff warmth and efficiency, and some highlight fast maintenance. However, a significant minority report severe roach infestations, filthy hallways, and slow repairs. The sharpest criticism centers on current management's failure to address documented noise complaints and unresolved pest issues despite repeated reports. Staff turnover appears to matter: earlier management was more responsive, but the current team has drawn complaints about dismissive handling of resident concerns. One reviewer escalated to the property manager (Apartment Management Professionals) and its parent company (Housing Authority of the City of Austin) over unresolved disturbances and a lease termination notice issued after complaining. Price, lease terms, and pest treatment efficacy are unmentioned in most reviews, leaving gaps in the full picture.

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Last updated 2026-09-22