Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.
Staff go out of their way to help residents, and maintenance requests often get resolved same-day. Residents praise the quiet, modern homes and the smooth move-in process. However, some past tenants report surprise fees, inconsistent yard maintenance, and frustration with how management handles community issues like pool closures. The maintenance team consistently earns high marks, but billing and policy enforcement have left some residents unhappy.
Most residents praise The Howard's friendly staff, clean grounds, and quick maintenance response when they get through. Specific commendation goes to leasing team members (Bailey, Alejandro, Alyssa, Linsey) and maintenance technician Carlos. Some tenants report frustration with gate malfunctions, hard-to-reach management, slow move-ins, and rising fees.
Reviewers who interacted with the front desk consistently praise staff warmth and efficiency, and some highlight fast maintenance. However, a significant minority report severe roach infestations, filthy hallways, and slow repairs. The sharpest criticism centers on current management's failure to address documented noise complaints and unresolved pest issues despite repeated reports. Staff turnover appears to matter: earlier management was more responsive, but the current team has drawn complaints about dismissive handling of resident concerns. One reviewer escalated to the property manager (Apartment Management Professionals) and its parent company (Housing Authority of the City of Austin) over unresolved disturbances and a lease termination notice issued after complaining. Price, lease terms, and pest treatment efficacy are unmentioned in most reviews, leaving gaps in the full picture.
Residents consistently praise the maintenance team for 24-hour response and specific technicians like Heyner and Osmel who handle repairs promptly and professionally. The leasing office staff, particularly Dimi Waters, Tania, and Ibet, earn high marks for warmth and attentiveness throughout the move-in process. Pet owners appreciate the clean dog parks and pet-friendly amenities, though aggressive dogs occasionally limit safe park access. Parking shortages plague Building 1 residents; security camera gaps leave residents vulnerable to keying and other issues. Despite these drawbacks, most residents report feeling genuinely at home in a quiet, respectful community.
Last updated 2026-09-22
