What happens to my security deposit at move-out?

Multiple residents report significant deductions ($3,200 after 9 months; $2,500 disputed after early move-out) with limited documentation provided. One positive review noted detailed, fair deduction reports, but this appears inconsistent.

Do the key fobs work reliably?

No. Residents report 30% failure rate for the $100 fob, despite repeated reports to management. The mobile app alternative also fails frequently.

What is the air quality like in units?

Poor. Multiple residents measured CO2 levels above 2000 ppm (considered unhealthy). Management confirmed an air filtration system exists but is set to activate only at humidity levels rarely reached locally, so external air rarely enters units.

The Bowen

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 108 Google reviews · How we rank ›

4.1(108) 66 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly Apartments

Location: North Burnet–Gateway, Austin
Services: Luxury Apartments, Pet-Friendly Apartments
Reviews: 108
Ranking: #171 in Luxury Apartments
Best for: Long-term renters prioritizing walkable location and neighborhood safety over perfect maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

The Bowen draws strong praise for location, staff warmth, and thoughtful unit finishes, but faces serious issues with ventilation, maintenance follow-through, and move-out billing that many residents dispute. Unit design and neighborhood walkability appeal to long-term residents who value the area; however, those sensitive to air quality, appliance reliability, and transparent management practices should look elsewhere.

Praised for

helpful, welcoming staff
walkable location with restaurants and shops
unit design and storage
safe neighborhood
smooth move-out process

Watch-outs

pet odor throughout building
poor ventilation and air quality
key fob failures
missing packages and mail room issues
high move-out charges and deposit disputes
parking garage security lapses
appliance quality concerns

friendly-staffwell-maintainedsafe-securepest-problemsoverpricedslow-maintenance

Best for: Long-term renters prioritizing walkable location and neighborhood safety over perfect maintenance.

Think twice if: People who need reliable ventilation, strict adherence to lease terms, transparent move-out practices, or secure parking without theft concerns.

What this place gets right

Prime walkable location near Domain South End
Thoughtfully designed units with Elfa closet system
Helpful concierge staff and community events

Before you tour or apply

Staff named: Marissa (leasing), Paul (concierge), Madison (leasing team)
Elfa closet system standard in units
Key fobs cost $100 and fail regularly
$100+ move-out charges common; one resident paid $3,200 after 9 months for undocumented repairs
CO2 levels measured above 2000 ppm in units with poor ventilation
Parking garage thefts (tail lights stolen); no additional security measures implemented
AT&T internet agreement; Google Fiber available but not enabled
Vending machine prices ($3.50 chips); no upfront pricing labeled

Resident ratings

Luxury Apartments: Beautiful finishes and walkable location, but ventilation system poorly tuned and move-out charges often disputed.
Pet-Friendly Apartments: Persistent dog urine odor reported throughout common areas despite pet-friendly policy.

How it stacks up

Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
Has more Google reviews than 42% of the businesses in this directory.

How we scored this

How We Score

Star rating 39

Review volume 88

Review recency 100

Review sentiment 44

Profile completeness 100

Verification 30

Breaking down the ratings

FAQ

What happens to my security deposit at move-out?: Multiple residents report significant deductions ($3,200 after 9 months; $2,500 disputed after early move-out) with limited documentation provided. One positive review noted detailed, fair deduction reports, but this appears inconsistent.
Do the key fobs work reliably?: No. Residents report 30% failure rate for the $100 fob, despite repeated reports to management. The mobile app alternative also fails frequently.
What is the air quality like in units?: Poor. Multiple residents measured CO2 levels above 2000 ppm (considered unhealthy). Management confirmed an air filtration system exists but is set to activate only at humidity levels rarely reached locally, so external air rarely enters units.

Contact

Phone: +1737-252-7384
Website: https://www.thebowen.com/?funnelleasing=onlinelisting&utm_source=gmb&utm_medium=organic
Address: 3000 Gracie Kiltz Ln, Austin, TX 78758
Open in Google Maps

Last verified 2026-09-22

Leasing office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-18:00
Sunday: 12:00-17:00

As listed on Google.

Straight from their site

Services listed

Pet-friendly apartmentsStudio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsPenthouse suites

As published by the business on its own website; not independently verified.

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