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The Bennett

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 146 Google reviews · How we rank ›

4.4(146) 72 composite score See reviews on Google ✓ Google-verified
Townhome & Garden-Style Communities
The Bennett
Service
Townhome & Garden-Style Communities
Reviews
146

What we found

The Bennett draws praise for brand-new finishes, responsive front-line staff, and a solid amenities package that appeals to those wanting modern comfort in South Austin. Yet recent management changes have triggered frustration: maintenance emergencies receive delayed response, noise bleeds through thin walls, hallway cleanliness suffers from infrequent upkeep, and security gaps leave residents dealing with vehicle break-ins despite an on-site presence.

Multiple residents report being trapped between competing trade-offs. The location near I-35 construction makes ingress difficult, unhoused individuals frequent the dog park perimeter, and management's approach feels transactional rather than caring when problems arise. For those who prioritize friendly staff interactions and don't mind traffic or shared-wall noise, the property remains livable; those expecting consistent luxury service and swift issue resolution often feel let down.

Recent shift: Yes. Earlier long-term residents reported satisfaction with amenities and staff; recent reviews (past month) show a marked decline following new management takeover, with complaints about unresponsive crisis communication and declining maintenance of common areas.

Praised for
  • friendly and responsive staff
  • quick and efficient maintenance
  • modern amenities and units
  • safe community feel with overnight security
  • well-maintained grounds and pool
Watch-outs
  • unresponsive management during emergencies
  • poor noise isolation between units
  • security issues including vehicle break-ins and package theft
  • dirty common areas and hallways
  • traffic access and construction
  • inconsistent enforcement of rules
friendly-staffresponsive-managementwell-maintainednoisy-neighborsclean-common-areassafe-secureslow-maintenancepackage-theftpoor-soundproofing
Best for: remote workers valuing modern amenities and friendly staff who can tolerate traffic and thin walls
Think twice if: you need quiet common areas, quick resolution to urgent repairs, or low-key neighborhood enforcement of community standards

What this place gets right

  • brand-new appliances and finishes
  • attentive maintenance team
  • friendly leasing and front-desk staff
  • overnight security presence

Before you tour or apply

  • Leasing agents Steven, Chris, Zoey, and Juliette named for attentive service
  • maintenance responds same-day to requests when staffing allows
  • gym closed for months after spin bike fire; remodeled at Echelon's cost
  • only one practical entrance/exit due to I-35 access road configuration
  • back gate frequently fails during rain
  • pet waste and smoking violations reportedly unenforced
  • vehicle break-ins occur periodically; security present but inconsistently visible
  • unhoused individuals cross fence to access dumpsters

Resident ratings

Townhome & Garden-Style Communities
spacious floor plans and modern finishes praised, but noise isolation between units consistently criticized

How it stacks up

  • Rated 4.4 against a 4.06 average across the 126 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

What keeps coming up

game roomdog wash stationsafe apartmentsclean apartmentsresponsive staffseamless transitiongated communitymodern apartmentsmove in processcommunity spaces

How we scored this

How We Score
Star rating 56
Review volume 94
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
121
4
3
3
4
2
2
1
16

FAQ

Does The Bennett have a dog park?
Yes. They offer a dog wash station and dog park, though recent reviews note unhoused individuals access the perimeter and debris has been found inside.
How fast does maintenance respond?
Multiple residents report same-day response to maintenance tickets, though emergency AC repairs in summer have experienced delays under current management.
Are the apartments really brand new?
Their website states the property is brand new, with modern appliances, large closets, and spacious floor plans. However, elevators and common areas show wear and require more frequent cleaning.
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Last updated 2026-07-17