17 low data
Addison Domain Building 5
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
The Addison Apartments
Luxury Apartments
- Location
- North Burnet–Gateway, Austin
- Service
- Luxury Apartments
- Reviews
- 216
- Ranking
- #464 in Luxury Apartments
Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-11.
What we found
The complex suffers from serious infrastructure failures. Residents report water outages lasting months, consistently lukewarm showers, inoperable elevators for weeks, and no working security cameras despite package and vehicle theft. While small maintenance requests are handled quickly and staff remain polite, management ignores major problems and aggressively pursues move-out charges including depreciated paint and appliance "resurfacing," often threatening collection action to force payment.
A small minority praise the location and certain staff, but the overwhelming picture is of a property that collects full rent while delivering unreliable utilities, tolerates open gates, and weaponizes billing disputes against departing tenants.
Praised for
- prompt maintenance for small repairs
- spacious rooms
- responsive leasing staff
- convenient location near Domain
Watch-outs
- chronic water shutoffs and low pressure
- hot water failures lasting months
- slow elevator repairs
- predatory move-out billing
- no functional security cameras
- poor package security and theft
- unresponsive management to major issues
unresponsive-maintenancepoor-communicationoverpricedpackage-theftsafe-secureslow-maintenance
Think twice if: Those who work from home, elderly residents, or families with young children should consider elsewhere due to prolonged water and utility failures.
What this place gets right
- app-controlled gate and building access
- spacious floor plans
- proximity to the Domain
- responsive leasing staff
Before you tour or apply
- Water outages lasting 5+ months with shutdowns announced last-minute
- Building 4 elevator out for weeks to months on multiple occasions (Aug 2024, May-June 2025, Sept-Oct 2025)
- no functional security cameras on-site despite management acknowledgment
- package delivery system switched from secure lockers to open-rack (early 2026)
- move-out charges for normal wear (paint shadow from furniture, cooktop resurfacing) with missing invoices and collection threats
- community manager Liz Cecka named positively by one tenant
- leasing assistant Kendall noted for responsiveness
- valet trash $30 monthly but unavailable Friday-Saturday
Resident ratings
- Luxury Apartments
- Luxury positioning undermined by infrastructure failures, unpredictable utilities, weak security, and aggressive move-out billing despite high rent.
How it stacks up
- Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
- Has more Google reviews than 74% of the businesses in this directory.
How we scored this
How We Score Star rating 4
Review volume 100
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30
Breaking down the ratings
5
116
4
21
3
5
2
12
1
62
FAQ
- How long have water and plumbing issues lasted?
- Multiple residents report water outages, low pressure, and lukewarm water continuing for 5+ months (starting March 2026 and ongoing through August 2026, and separately from December 2025 through at least April 2026). Management has not provided compensation.
- What security features does the complex have?
- Perimeter gates can be controlled via app, but residents confirm no functional security cameras on-site. Gates are frequently left open. Vehicle break-ins and package theft are reported without camera evidence.
- How are maintenance requests handled?
- Small requests (plumbing fixtures, appliance service) are typically resolved quickly. However, major infrastructure issues (water systems, elevators, mold remediation) experience significant delays, sometimes lasting weeks to months.
Similar apartment complexes nearby
70
Esperanza Domain
4.1(246)✓ Google-verifiedPublishes prices
Visitors and residents consistently praise staff warmth and maintenance responsiveness, with move-ins and tours handled smoothly by leasing team members like Alex and Kaitlyn. The pool, location, and amenities earn regular compliments. However, parking garage crime has escalated, the app-based entry system has failed residents, and a shift in management tone has left some residents frustrated with billing transparency, conflict resolution, and follow-up on maintenance requests. Several recent applicants report being charged $350 application fees without clear documentation or confirmation, facing collection threats when they disputed charges. One long-term resident noted that morale declined after a management change, with communication becoming defensive rather than solution-focused. Another faced a vehicle tow after brief unloading and described the response as dismissive rather than helpful.
Student HousingLuxury Apartments
58
Gallery at Domain
3.4(479)✓ Google-verified
Long-term residents praise the maintenance crew's speed and the community events that foster genuine connection. However, newer residents report troubling patterns: misleading lease terms, aggressive deposit deductions for normal wear, pest infestations staff ignores, and office communication that ranges from dismissive to hostile. The keyless entry fails monthly, gym equipment breaks and stays broken, and packages vanish from front doors. Residents weighing this complex face a deep divide: stay years and enjoy the perks, or risk costly conflicts at move-out and ongoing issues during your stay. Strong in place and social life; weak in management integrity and problem-solving.
Student HousingLuxury ApartmentsAffordable & Section 8 Housing