17 low data
Addison Domain Building 5
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
The Addison Apartments
Luxury Apartments
- Location
- North Burnet–Gateway, Austin
- Service
- Luxury Apartments
- Reviews
- 215
- Ranking
- #418 in Luxury Apartments
- Best for
- professionals seeking premium finishes and smart amenities who don't require reliable utilities or urgent maintenance support
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-08-11.
What we found
Water and utility failures dominate complaints: months of no hot water, random shutoffs, and low pressure plague multiple buildings, with management denying rent relief and offering only token gestures. Maintenance staff respond quickly to routine requests, but urgent issues like clogged drains, flooding, and mold remediation drag on without meaningful support or relocation help.
The location near Domain and spacious rooms appeal to some, but tenants report high rent paired with inconsistent basic services, poor soundproofing, pest issues, and a management culture that deflects blame rather than fix problems. Security breaches (car and package theft) and a lawsuit against the property underscore trust issues despite app-controlled gates.
Praised for
- responsive maintenance staff
- spacious units
- good security features (app-controlled gates)
- location near Domain
- friendly leasing staff
Watch-outs
- severe, ongoing water pressure and hot water failures
- slow emergency response to urgent maintenance
- high rent without corresponding service quality
- pest problems (centipedes)
- poor soundproofing between units
- management blame-shifting and lack of compensation
- package handling failures
slow-maintenancepoor-communicationunresponsive-maintenancenoisy-neighborspest-problemssafe-securepackage-theft
Best for: professionals seeking premium finishes and smart amenities who don't require reliable utilities or urgent maintenance support
Think twice if: tenants with children, elderly family members, or those who work from home should research the documented history of water outages, pressure loss, and slow emergency repairs before signing.
What this place gets right
- location near Domain shopping and entertainment
- spacious floor plans
- app-controlled gates and smart features
- quick response on routine maintenance requests
Before you tour or apply
- Maintenance staff are described as prompt on routine requests
- Leasing assistant Kendall and community manager Liz Cecka praised for responsiveness by some residents
- Water system failures in Buildings 4, 5, 6, 7 documented for six months without full resolution
- Two-week rent credit offered as 'goodwill' during 38-day mold remediation with industrial equipment noise
- Lawsuit filed by at least one tenant against Addison and Simpson Housing (parent company)
- Valet trash service ($30 monthly) does not operate Fridays and Saturdays
- Package handling reportedly discarded misdelivered items without secure storage
Resident ratings
- Luxury Apartments
- Premium location and spacious units offset by chronic utility failures, high rent unmatched by service quality, and management unwilling to compensate for extended outages or emergencies.
How it stacks up
- Rated 3.6 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 74% of the businesses in this directory.
How we scored this
How We Score Star rating 9
Review volume 100
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30
Breaking down the ratings
5
116
4
21
3
5
2
12
1
61
FAQ
- Are utilities included in rent?
- No. Reviewers note they pay utilities separately and have been charged full rates even during months-long water shutoffs and low-pressure periods without management providing compensation.
- How quickly do maintenance staff respond to routine requests?
- Routine maintenance requests are typically handled promptly, but urgent issues (no hot water, clogged drains, burst pipes) are not treated with the same priority and can go unresolved for weeks or months.
- Is there secure package delivery?
- The property offers a package system, but reviewers report that misdelivered packages stored at the leasing office were discarded or given away during management's remodel, and the system remains unreliable.
Similar apartment complexes nearby
75
Esperanza Domain
4.2(242)✓ Google-verifiedPublishes prices
Long-term residents and move-in visitors consistently praise staff warmth and maintenance responsiveness, particularly team members Alex, Kaitlyn, and Alix. The location near Domain shopping and downtown Austin appeals to renters valuing walkability. However, a split emerged around management style after a leadership change. Recent complaints cite parking garage break-ins, aggressive towing enforcement, and dismissive responses to building security and access problems. The smart-home entry system has left some locked out. For those unbothered by these operational friction points, the community offers strong day-to-day support.
Student HousingLuxury Apartments
77
Solaris House at Uptown ATX
4.4(87)✓ Google-verified
Staff at Solaris go beyond typical service to build genuine relationships with residents. Keithan, Kylee, Lenisha, and especially concierge team members Heather and Christine handle move-ins, approvals, and resident requests with patience and investment in outcomes. The building delivers on its promises: brand new construction with condo-quality sound insulation, resort-style pool, modern gym, secure gated parking, and a location steps from The Domain and TopGolf. Leasing and front-desk interactions are consistently cited as the stand-out difference here. Multiple residents noted they extended leases or changed home-buying plans because the community felt like home. The quiet on-property environment is remarkable for an urban complex, and maintenance requests get prompt attention. One tour report flagged a dismissive front-desk manner early on, but ongoing resident feedback suggests that is not the norm.
Luxury Apartments