West Koenig Flats Apartment Homes
The property shines when leasing staff and earlier managers set the pace: residents praise location, amenities, and attentive service from staff like Elias, Emily, and Cornelius. Since new management arrived, a clear decline has emerged. Cockroach infestations, frequent false fire alarms, locked-out tenants, broken plumbing systems, and slow repairs define recent stays. Residents report that management dismisses concerns with excuses about staffing and change, while amenities like the pool stay closed and package theft goes unresolved. Long-term residents who loved the old culture are leaving. Staff turnover and cost-cutting appear central to the shift. Earlier leaders handled issues promptly and held community events; new management cancels events without notice, lost maintenance keys, breaks lock codes without warning, and requests bizarre workarounds (storing used toilet paper) rather than fixing root problems. A veteran of three years summed it up: once a great neighborhood home, now stressful and poorly managed.
