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Strata

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 85 Google reviews · How we rank ›

4.2(85) 65 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Strata
Location
Austin
Service
Pet-Friendly Apartments
Reviews
85
Best for
New residents prioritizing amenities and staff friendliness during move-in; pet owners with dog park access.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

The leasing team (Chris, Sophia, Michelle) earns consistent praise for friendliness and patience during move-in. Maintenance responds quickly to repair requests. However, internet service is Strata-exclusive and fails multiple times per month, blocking gates and leaving residents without service while still paying full rent. Over-the-top fees (over $200 monthly add-ons including "fees to pay fees") and poor soundproofing between units frustrate longer-term residents. Multiple complaints detail pest infestations, stolen packages from the parcel room, low-quality in-unit appliances, and unresponsive or dismissive management on serious issues like security deposit returns.

The property splits strongly: newly leasing residents rave about amenities and staff warmth; residents living six months or longer report mounting infrastructure and management issues, especially around internet reliability, accountability, and the surrounding homeless population.

Praised for
  • friendly and responsive leasing staff
  • fast maintenance response
  • good amenities
  • pet-friendly amenities
Watch-outs
  • internet outages and outages blocking gate access
  • high and excessive fees
  • poor soundproofing and noise from neighbors
  • repeated package theft and security issues
  • pest infestations
  • low-quality appliances and plumbing problems
  • unresponsive management
  • property management holds security deposits without itemized lists
responsive-managementpoor-communicationfriendly-staffparking-issuespest-problemspackage-theftgreat-amenitiesunresponsive-maintenance
Best for: New residents prioritizing amenities and staff friendliness during move-in; pet owners with dog park access.
Think twice if: Mandatory Strata-exclusive internet service fails regularly; excessive bundled fees (over $200/month); long-term residents report poor soundproofing, pest issues, and management unresponsiveness; package theft from parcel room is recurrent.

What this place gets right

  • Friendly leasing office staff, especially Chris and Sophia
  • Fast maintenance response times to service requests
  • Full suite of amenities including dog park and rock climbing wall
  • Pet-friendly with dedicated dog park space

Before you tour or apply

  • Chris, Sophia, and Michelle praised by name for leasing team friendliness
  • Edwin and maintenance staff noted for quick response to repair requests
  • Washer/dryer rental requires $40/month extra and tenants report poor quality
  • Internet service is Strata-exclusive, mandatory, and fails multiple times monthly, sometimes trapping residents with broken gates
  • Parcel room theft has occurred at least three times according to reviews
  • Over $200/month in bundled fees including pet cleanup (even for non-pet residents), sewage, landscaping, pest control, and trash charges

Resident ratings

Luxury Apartments
Beautiful amenities and responsive leasing; however, infrastructure failures (internet, plumbing, soundproofing) disappoint longer-term residents and undercut the luxury positioning.
Pet-Friendly Apartments
Dog park praised as huge and well-maintained; however, stray dogs from adjacent wooded area sometimes pose safety concern and management has not addressed it.

How it stacks up

  • Rated 4.2 against a 4.02 average across the 692 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

What keeps coming up

helpful staffrock climbing wallbeautiful propertypeaceful atmospherenew apartmentleasing staffquiet complexmaintenance teampest controldog park

How we scored this

How We Score
Star rating 44
Review volume 84
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
58
4
8
3
6
2
2
1
11

FAQ

How fast does maintenance respond to repair requests?
Multiple reviews report maintenance approves and completes requests by the next business day.
Can I choose my internet provider?
No. Internet service through Strata is mandatory and costs $60/month; residents cannot use other ISPs.
Is the dog park really there?
Yes. Residents describe it as huge with ample parking, beautiful pool, and full amenities suite including rock climbing wall.
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Last updated 2026-09-22