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Stone Oak at Parmer

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 212 Google reviews · How we rank ›

3.2(212) 59 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Stone Oak at Parmer
Service
Luxury Apartments
Reviews
212

What we found

Stone Oak delivers sharp service on urgent repairs-some residents praise same-day emergency fixes-but routine maintenance languishes for weeks or longer, with online portals and phone lines often ignored unless residents visit in person. The leasing team, particularly agent Yankel, earns consistent praise for patience and communication; the maintenance crew itself is noted as courteous and professional. However, move-in inspections have revealed dirty, insect-infested units with broken fixtures, and long-term residents report the property has deteriorated over time, with management dismissive of noise and safety issues.

Praised for
  • quick emergency maintenance response
  • friendly and professional maintenance staff
  • well-maintained grounds and units
  • supportive leasing team
Watch-outs
  • routine maintenance requests ignored for weeks
  • unresponsive front office and emergency lines
  • units move-in ready condition poor
  • noise complaints unaddressed by management
responsive-managementfriendly-staffwell-maintainedunresponsive-maintenanceslow-maintenancepoor-communication
Best for: Residents who value luxury amenities and accept that non-emergency repairs may take several weeks.
Think twice if: Avoid if you cannot tolerate delayed routine maintenance or are sensitive to noise; move-in unit cleanliness and staff responsiveness to non-emergency calls have been documented problems.

What this place gets right

  • Emergency maintenance arrives within hours
  • Professional leasing team with strong communication
  • Pool, fitness studio, movie theatre, and resident clubhouse
  • Google Fiber wired units

Before you tour or apply

  • Leasing agent Yankel praised for patience and thorough lease explanation
  • Emergency service tickets resolved within one hour in some cases
  • Routine maintenance backlog: air filter changes, cabinet repairs, broken fixtures waiting 30+ days
  • Promised dog area fence still unbuilt after four years of annual lease renewals
  • Move-in units reported with cockroaches, stained floors, cobwebs, broken bathroom fixtures, loose ceiling fans

Resident ratings

Luxury Apartments
Move-in condition and routine maintenance speed are serious weak points despite quality amenities and emergency response.

How it stacks up

  • Rated 3.2 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

What keeps coming up

quiet propertyquick maintenance requestscommunityfront office staffgymclean propertylease renewalcomfortable areasupportive staffbalcony

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
99
4
20
3
6
2
7
1
80

FAQ

How fast do emergency repairs get done?
One resident reported a smoke detector issue resolved within an hour of submitting an urgent service request. Non-emergency repairs, however, regularly wait 20+ days.
Is the leasing process smooth?
Residents and a leasing agent report that Yankel and the leasing team are patient, communicative, and thorough. However, some residents were not shown their actual unit before signing the lease.
What amenities are included?
The property lists a resort-style pool, 24-hour fitness studio, recreation room with billiards and shuffleboard, on-site movie theatre, resident clubhouse with coffee station, and Google Fiber wired units.
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Last updated 2026-07-17