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Stone Oak at Parmer

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 220 Google reviews · How we rank ›

3.3(220) 59 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
Stone Oak at Parmer
Location
McNeil, Austin
Services
Student Housing, Pet-Friendly Apartments, Townhome & Garden-Style Communities
Reviews
220
Ranking
#235 in Student Housing
Best for
students and young professionals seeking quiet, pet-friendly townhome living with responsive leasing support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Leasing agents Yankel, Quay, and James earn consistent praise for patience, bilingual support, and genuine care during move-in. Maintenance speed is a tale of two experiences: some get urgent repairs within hours, while others wait weeks with no response on the web portal unless they visit in person. Long-time residents report deteriorating management follow-through on noise complaints and a four-year-old broken sewage line that recurs every three months.

The property itself stays quiet and feels friendly, with good amenities and quick response on routine requests. However, the maintenance team appears chronically overwhelmed, and serious problems like faulty plumbing get postponed indefinitely. If your issue is simple and urgent, escalate it in person; if it's complex or chronic, the staff's track record suggests patience is not guaranteed.

Praised for
  • responsive leasing staff (named)
  • quick maintenance response when it happens
  • quiet property and community feel
  • pet-friendly amenities
Watch-outs
  • maintenance backlog and inconsistent follow-up
  • poor security and gate control
  • unresolved long-term issues (sewage, promised dog park)
  • web portal doesn't trigger action
responsive-managementslow-maintenancefriendly-staffquiet-communitywell-maintained
Best for: students and young professionals seeking quiet, pet-friendly townhome living with responsive leasing support.
Think twice if: you depend on routine maintenance or have chronic problems; the web portal often goes unaddressed unless you follow up in person.

What this place gets right

  • dedicated leasing staff with bilingual support
  • quick response on urgent maintenance requests
  • quiet neighborhood feel
  • comprehensive resort amenities

Before you tour or apply

  • Leasing staff: Yankel (bilingual, praised for patience and guidance), Quay (knowledgeable, welcoming), James (professional, proactive), Ja'Quesia (flexible on move-in fees)
  • Maintenance: emergency requests resolved within 1-2 hours; routine requests via web portal can take 3+ weeks with no follow-up
  • Long-standing issue: sewage pipe broken for 4+ years, overflows every 3 months, never permanently repaired
  • Promised amenity: dog park fenced area promised 4+ years ago, never started

Resident ratings

Student Housing
Leasing staff excel at guided, patient move-in; amenities include fitness and recreation rooms appealing to young professionals.
Pet-Friendly Apartments
Advertised as pet-friendly with promised fenced dog park, but that amenity remains unbuilt after 4+ years.
Townhome & Garden-Style Communities
Townhome units praised as quiet and in a comfortable area, though maintenance response is inconsistent.

How it stacks up

  • Rated 3.3 against a 3.99 average across the 249 student housing businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

What keeps coming up

quiet propertyquick maintenance requestscommunityfront office staffgymclean propertylease renewalcomfortable areasupportive staffbalcony

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
106
4
20
3
6
2
7
1
81

FAQ

How fast does maintenance respond?
Urgent requests (e.g., smoke detector beeping) are addressed within 1-2 hours. Routine requests submitted via the web portal can take 3+ weeks with no response unless you visit the office in person.
Is the property pet-friendly?
Yes. The community advertises itself as pet-friendly, though a promised fenced dog area has not been completed despite being promised over 4 years ago.
Do I need to speak to staff in person to get maintenance done?
According to resident reviews, yes. The online portal is described as ineffective; physically visiting the office to lodge a complaint significantly speeds up resolution.
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Last updated 2026-09-08