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Residences at Saltillo

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 238 Google reviews · How we rank ›

3.5(238) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Residences at Saltillo
Location
East Austin, Austin
Service
Pet-Friendly Apartments
Reviews
238
Best for
active urban renters comfortable with city life, without car dependency, who prioritize location over perfect maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Sam and the leasing team earn consistent praise for responsiveness and care; the location above Whole Foods with direct lake trail access is a major draw. Yet the property struggles with package theft management, inconsistent maintenance response, and some residents report noisy hallways, mold concerns, and troubling hot water outages. Charges at move-out have been disputed as inflated and poorly explained. Experience varies sharply by block and individual circumstances.

The pet spa, pools, and courtyards appeal to active residents, but quality control slips in common areas and infrastructure upkeep. Property management's written communication is described as evasive when disputes arise. Newer residents in Block 1 report good outcomes; longer-term tenants and those in Block 2 cite chronic frustration with management follow-through.

Praised for
  • friendly, responsive leasing staff (especially Sam)
  • excellent walkable location near retail and trails
  • spacious floor plans
  • good move-in experience
  • well-maintained units in some blocks
Watch-outs
  • package theft and inadequate security measures
  • unresponsive or slow maintenance and management
  • common area and hallway cleanliness issues
  • noisy neighbors and soundproofing problems
  • recurring infrastructure failures (hot water, elevators)
  • dishonest move-out charge practices
  • poor communication from management
responsive-managementpoor-communicationpackage-theftnoisy-neighborswell-maintainedunresponsive-maintenancefriendly-staffsafe-secure
Best for: active urban renters comfortable with city life, without car dependency, who prioritize location over perfect maintenance.
Think twice if: you are sensitive to noise, need immediate maintenance response, value secure package handling, or plan to live long-term; move-out charge disputes and infrastructure issues require written documentation.

What this place gets right

  • unbeatable walkability to downtown, Lady Bird Lake trail, shops, and restaurants
  • spacious floor plans
  • pet spa and resort-style pool
  • leasing staff go above and beyond (Sam noted by name multiple times)

Before you tour or apply

  • Sam in leasing office praised by name across multiple reviews for going above and beyond
  • Block 1 residents report better overall experience than Block 2
  • hot water outages in Block 2 on Thanksgiving 2025 and January 2026 lasting multiple days
  • dishonest move-out practices documented: residents quoted $125 cleaning fee charged $259.80 with shifting explanations
  • maintenance requests sometimes resolved within 2 days, but noise complaints unresolved for 6+ months
  • morning leaf-blower operations disrupt sleep on 5th Street side

Resident ratings

Pet-Friendly Apartments
Pet spa noted as amenity; no review text directly praises or critiques pet services specifically, though amenity is mentioned alongside pools and courtyards.

How it stacks up

  • Rated 3.5 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What keeps coming up

leasing processpoolspackage theftwalkabilityelevatorsleasing office staffdog parkscourtyardsgymresponsive staff

How we scored this

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Breaking down the ratings

5
130
4
14
3
10
2
14
1
70

FAQ

What is the starting rent for studios and one-bedroom units?
Studios start at $1,176 for SMART units and $1,299 for standard studios; one-bedrooms start at $1,789. Their website lists other floor plans with higher starting prices; call for specific unit availability.
How walkable is the location?
The building sits directly above Whole Foods and Target with nearby coffee shops, bars, restaurants, and the Waterloo trail. You can walk to Lady Bird Lake, Rainey Street, and downtown from the complex.
Should I be concerned about package theft?
Multiple residents report ongoing package theft. Management's response has been to recommend a tracking app rather than secure the mail room with cameras or digital locks. Document all packages and consider alternative delivery options.
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Five-star reviewers consistently praise individual staff members-Greg in maintenance, Elsy and Antoinette in leasing-for fast, attentive service and genuine helpfulness. The pool and grounds appeal to those who want amenities, and clean units with responsive teams are repeated positives. One and two-star reviews paint a starkly different picture: broken security systems lead to repeated car break-ins, pest infestations, malfunctioning appliances that repeat, and common areas left dirty for extended periods. Communication from management is evasive and unhelpful. Tours come with surprise parking tickets issued by the property's own system, then ignored when disputed.

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Last updated 2026-09-08