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Pebble Creek Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 256 Google reviews · How we rank ›

4.3(256) 72 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Pebble Creek Apartments
Location
Heritage Hills, Austin
Service
Pet-Friendly Apartments
Reviews
256
Best for
Families seeking a quiet, safe neighborhood with responsive office staff and same-day maintenance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

The leasing office staff-Monica, Karina, and Juan stand out for patience and helpfulness-deliver fast approvals and same-day AC repairs. Most five-star reviews praise cleanliness and a family-friendly feel. However, longtime tenants report a year-long slide in ground maintenance, broken laundry equipment that steals money, mailbox thefts, vehicle damage, pervasive drug odors, and enforcement failures against rule-breaking residents. Move-out charges have been disputed without satisfactory explanation from management.

Current residents enjoy the quiet location and office responsiveness, but new movers should expect uneven enforcement, aging common facilities, and security gaps. The dog park exists, but off-leash dogs roaming grounds remain a frequent complaint. A five-year tenant's recent departure underscores frustration with escalating property decay despite management's friendliness toward leasing inquiries.

Praised for
  • friendly, patient office staff (Monica, Karina, Juan named)
  • responsive maintenance same-day repairs
  • safe neighborhood good for families
  • clean apartments and grounds
  • quick leasing process
Watch-outs
  • declining ground maintenance, litter, dumping around dumpsters
  • tenants breaking rules: off-leash dogs, loud music
  • laundry machines frequently broken, money taken without indication of outage
  • mailbox break-ins, vehicle vandalism, drug odors, security concerns
  • unexpected move-out charges without clear justification
  • pool area disrupted by confrontational neighbor
friendly-staffresponsive-managementwell-maintainednoisy-neighborspoor-soundproofingslow-maintenancepackage-theftsafe-secure
Best for: Families seeking a quiet, safe neighborhood with responsive office staff and same-day maintenance.
Think twice if: Concerned about laundry reliability, mailbox security, vehicle safety, enforcement of noise and pet rules, or potential dispute over move-out charges.

What this place gets right

  • Staff names (Monica, Karina, Juan) consistently praised for patience and speed
  • Same-day maintenance response for AC and urgent repairs
  • Gated community in safe neighborhood
  • Dog park on premises

Before you tour or apply

  • Monica, Karina, Juan named as standout staff for leasing and support
  • Same-day AC repair documented in reviews
  • Laundry: typically 1 washer of 12 working, 2 dryers functional; machines take money without clear 'out of order' notice; cameras spray-painted; third-party vendor for refunds
  • Mailbox break-ins frequent; vehicle windshield and paint damage reported
  • Five-year resident recently departed citing ground decay
  • Move-out charges ($192 rent overcharge, $330.63 in disputed cleaning, damage, utility, admin, keys fees) disputed without resolution from management (Cecil)

Resident ratings

Pet-Friendly Apartments
Dog park available but off-leash dogs frequently roam grounds unsupervised; weak enforcement of pet rules.

How it stacks up

  • Rated 4.3 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

What keeps coming up

gated accesslaundry roomsstaff friendlinessoutdated appliancesfriendly secretariesclean apartmentstranquilitystray catsfast responsequick approval

How we scored this

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Breaking down the ratings

5
195
4
12
3
6
2
5
1
38

FAQ

Can I bring my dog? Do you have a dog park?
Yes, Pebble Creek has a dog park. However, reviewers report that off-leash dogs often roam the grounds at all hours despite rules, so enforcement is inconsistent.
How fast do they respond to maintenance requests?
One reviewer reported same-day AC repair. The office is noted for quick approval and helpfulness, but laundry machines and grounds maintenance have slower response times.
Are mailboxes and vehicles safe here?
Recent reviews document repeated mailbox break-ins and vehicle damage (windshield and paint scratches). One tenant called security 'a concern' and reported not feeling safe receiving shipments.
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Last updated 2026-09-08