SoNa Apartment Homes
Staff earn consistent praise for warmth and attentiveness during tours and lease renewals, and recent renovations have left units looking fresh. However, multiple residents report severe pest problems that management failed to address quickly or at all, delayed emergency response to a water emergency, billing disputes that dragged on for months without resolution, and a pattern of unanswered calls and emails that left residents feeling abandoned when they needed help most. Management switched to Ryse in recent years, and that transition coincided with payment processing failures and resident complaints about unavailable staff. Walk-ins report waiting hours at the leasing office while staff ignore phones. Several residents experienced lease-termination disputes involving undisclosed charges and unresponsiveness after written confirmations.
