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MLK Highline

Updated 2026-07-17 · 2,505 reviewed · 873 listed · Scored from 132 Google reviews · How we rank ›

4.3(132) 71 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
MLK Highline
Service
Luxury Apartments
Reviews
132

What we found

MLK Highline draws strong praise for location, unit design, and staff warmth, but recent reviews detail serious property upkeep failures: rat droppings, black mold, and broken infrastructure. After ownership changed to Urban Genesis, management became reactive rather than proactive. Leasing staff like Gianna and Maddie earn consistent compliments for attentiveness, yet tenants report management stops caring after lease signing. Parking and fees remain flashpoints: spots are too small, reserved parking costs $100/month, and surprise convenience charges frustrate residents.

Recent shift: Significant deterioration since Urban Genesis acquisition. Early residents noted decent first 1.5 years; post-acquisition reviews consistently report pest infestation, mold, infrastructure decay, and unresponsive management. One resident noted seven property manager changes in 32 months, indicating instability.

Praised for
  • friendly, welcoming staff
  • spacious, well-lit units
  • walkable East Austin location
  • knowledgeable leasing agents
  • smooth move-in process
Watch-outs
  • rat infestation and mold
  • maintenance neglect and slow response
  • aggressive parking and towing practices
  • expensive fees and hidden charges
  • poor key fob and app reliability
friendly-staffwell-maintainedpest-problemsslow-maintenanceparking-issuesoverpricedpoor-communication
Best for: Young professionals and couples seeking walkable East Austin location with modern interiors and pet-friendly policies.
Think twice if: Pest control, maintenance responsiveness, and parking constraints are ongoing issues. Be prepared for aggressive towing enforcement and additional monthly charges beyond rent.

What this place gets right

  • East Austin walkability near downtown and major employers
  • modern, spacious interiors with natural light
  • welcoming, knowledgeable front-desk and leasing staff
  • pet-friendly with sky lounge amenity

Before you tour or apply

  • Leasing agents Gianna, Maddie, Preston, Laura, and Cassie praised for professionalism and responsiveness
  • Sky lounge amenity mentioned as highlight
  • Pet-friendly building
  • Rat infestation and black mold documented by multiple residents since Urban Genesis ownership
  • Parking spots described as too small; reserved spot costs $100/month; towing enforcement reported as aggressive
  • Key fobs and JustIn app frequently malfunction
  • Locksmith charge for lockouts: $450+
  • $25 charge for second key pair

Resident ratings

Luxury Apartments
Beautiful, spacious units with modern finishes praised; but pest infestation, mold, maintenance delays, and aggressive management practices undermine the luxury positioning since ownership change.

How it stacks up

  • Rated 4.3 against a 4.02 average across the 628 luxury apartments businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

What keeps coming up

spacious unitsconstruction noisequiet buildingmodern apartmentsfinding apartmentsknowledgeable guideresident carecentral locationbuild qualitywelcoming atmosphere

How we scored this

How We Score
Star rating 50
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
105
4
2
3
3
2
4
1
18

FAQ

What are the parking options and costs?
One parking pass included with lease. Reserved covered spots cost $100/month and cannot be shared. Standard spots are uncovered and tight; spots are reportedly too small for easy vehicle access.
Is the building pet-friendly?
Yes, the business lists pet-friendly apartments as a service.
What is the cancellation fee for a second key or lockout?
Second key pairs cost $25 each. Locksmith charges for lockouts run $450+ and are the resident's responsibility, though the previous management company assisted with lockouts.
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Last updated 2026-07-17