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Milan Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 246 Google reviews · How we rank ›

3.5(246) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Milan Apartments
Location
Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
246
Ranking
#389 in Luxury Apartments
Best for
Visitors or short-term renters prioritizing service interactions over long-term habitability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Five-star reviews consistently praise staff by name (Mariela, Nataly, Yoan) for warmth and efficiency during tours and move-ins, and report same-day maintenance responses. However, a detailed one-star review describes persistent mold in windows, roaches throughout units, electric bills near $300/month due to poor insulation, unreliable internet despite mandatory $75 fee, days-long AC outages with no interim solution, neglected common areas, and management unresponsive to complaints. The stark split between experiences suggests service quality depends heavily on circumstances and timing of occupancy.

This gap reflects a property caught between strong front-end operations and significant maintenance or construction-quality shortfalls in actual living conditions. Prospective residents should ask specifically about insulation standards, pest control protocols, AC reliability, and internet performance before signing.

Praised for
  • responsive, attentive staff and management
  • professional move-in process and leasing
  • same-day or rapid maintenance response
  • well-maintained property grounds
Watch-outs
  • chronic pest and mold issues
  • unreliable AC and heating, slow repairs
  • aggressive parking enforcement and towing
  • mandatory internet service with poor reliability
  • inadequate pool and common area upkeep
responsive-managementfriendly-staffwell-maintainedpest-problemsslow-maintenanceparking-issues
Best for: Visitors or short-term renters prioritizing service interactions over long-term habitability.
Think twice if: Families with young children, remote workers, or anyone sensitive to mold, pests, temperature control, or internet reliability should investigate further.

What this place gets right

  • named staff known for genuine care and responsiveness
  • same-day maintenance dispatch
  • resort-style amenities including lap pool and dog park

Before you tour or apply

  • Manager Mariela López frequently walks property and coordinates maintenance
  • Leasing staff include Nataly and Carolina; maintenance technician Yoan noted for speed and professionalism
  • Mandatory $75/month internet service; complainant reported frequent outages
  • One reviewer cited $300/month electric bills attributed to old seals and HVAC; another reported mold in windows persisting after bleach-water cleanings
  • AC outages lasted days with no temporary cooling provided
  • Aggressive parking enforcement; residents report cars towed despite registration

Resident ratings

Luxury Apartments
Leasing and move-in praised as professional; actual units report mold, poor insulation, old electrical systems, and pest issues.
Pet-Friendly Apartments
Dog park and pet-friendly designation listed; no review feedback specific to pet amenities.

How it stacks up

  • Rated 3.5 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

How We Score
Star rating 3
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
138
4
13
3
5
2
11
1
79

FAQ

Is there visitor or delivery parking?
One reviewer reported no dedicated visitor or delivery parking and aggressive towing enforcement; the business does not address this in reviews.
What is the internet setup and cost?
Internet is mandatory at $75/month per the business. One long-term resident reported frequent service outages during business hours with no resolution from office or provider.
How fast is maintenance response?
Reviews report same-day responses for some requests. However, one reviewer described days-long waits for AC repair during hot weather with no interim relief provided.
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Last updated 2026-09-08