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Midtown Highline

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 53 Google reviews · How we rank ›

4.2(53) 72 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Midtown Highline
Location
Highland, Austin
Service
Luxury Apartments
Reviews
53
Ranking
#93 in Luxury Apartments
Best for
Young professionals and recent graduates seeking modern finishes and attentive service.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-08-11.

What we found

Residents consistently praise responsive maintenance, new appliances, and a welcoming leasing team led by staff like Kayla, Layne, and James. The property feels modern and secure, though some mention parking frustrations and note that management improved recently under new leadership.

Praised for
  • responsive staff and maintenance
  • new appliances and modern finishes
  • friendly leasing team
  • secure building access
  • well-maintained property
Watch-outs
  • past management communication issues
  • parking and safety concerns mentioned
responsive-managementwell-maintainedclean-common-areassafe-securefriendly-staff
Best for: Young professionals and recent graduates seeking modern finishes and attentive service.
Think twice if: Parking and safety are concerns for some residents; previous management issues were resolved under new leadership.

What this place gets right

  • new appliances and modern finishes
  • same-day maintenance response
  • fob-controlled building security
  • responsive leasing staff

Before you tour or apply

  • Kayla Hernandez (front office) handles lease renewals and applications
  • James (maintenance) provides same-day AC service
  • Layne and Raya assist at front desk
  • Leah and Trent conduct tours
  • Fob-controlled elevator after business hours
  • New appliances throughout units
  • Longhorn building wing noted as quiet

Resident ratings

Luxury Apartments
Residents value modern appliances, island counter light fixtures, and responsive maintenance and leasing staff.

How it stacks up

  • Rated 4.2 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

How we scored this

How We Score
Star rating 43
Review volume 75
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Breaking down the ratings

5
41
4
2
3
0
2
2
1
8

FAQ

How fast does maintenance respond?
Residents report same-day response times; one maintenance request for AC was completed the same day it was submitted.
Is the building secure?
Yes, the building uses fob-controlled elevators that prevent elevator access after business hours without a resident key fob.

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Move-in is smooth and well-managed. Residents consistently praise the quiet setting, spacious units, and especially property manager Cindee's responsiveness and genuine care. The maintenance team handles repairs quickly and professionally. A small community with intentional design-red brick, abundant trees, and modern finishes-draws people seeking a calm alternative to corporate complexes. One longstanding resident flagged deposit return issues and questions whether some positive reviews reflect real experience, though this remains a minority concern among 64 reviews. Amenities include a fitness center, yoga and spin studios, pool, and smart laundry. Proximity to Austin Community College, Galaxy Highland Movies, and local food options add appeal. Rates are described as reasonable for the category. The tight-knit feel and genuine staff relationships emerge as the core draw here, not luxury frills.

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Revolve splits sharply: prospective tenants consistently praise the modern spaces, pool, and staff warmth during tours (particularly Janaye and Alexandra). Once moved in, residents report a starkly different experience: rampant roaches throughout the building, neglected stairwells and hallways, a recently imposed guest parking fee structure that charges $25 per visit after four free monthly parking days, and management that becomes unresponsive when maintenance issues arise. The broken garage gate and unsecured doors raise safety concerns; an extended homeless encampment near the building prompted additional worry. Those who receive responsive staff support speak highly of their community, but the pest infestation and cleanliness lapses dominate recent long-term resident feedback. Security and facilities maintenance appear inconsistent. Staff like Alexandra and Janaye excel at tour and onboarding experiences, yet complaints suggest the property struggles to address systemic problems once tenants are locked into leases. The parking policy is particularly contentious, framed by residents as a revenue grab rather than a fairness measure.

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Last updated 2026-09-22