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MAA Ashton Oaks

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 336 Google reviews · How we rank ›

3.9(336) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
MAA Ashton Oaks
Location
Round Rock
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
336
Ranking
#81 in Luxury Apartments
Best for
Residents seeking responsive, personalized service in a well-kept community.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Residents consistently praise the maintenance crew for fast, skilled repairs and the office staff for genuine warmth and attentiveness. The property itself is meticulously landscaped and clean, with move-in experiences described as seamless and welcoming.

Praised for
  • professional maintenance staff, quick response
  • friendly and helpful office team
  • well-maintained grounds and common areas
  • smooth move-in process
responsive-managementwell-maintainedfriendly-staffclean-common-areas
Best for: Residents seeking responsive, personalized service in a well-kept community.

What this place gets right

  • highly responsive maintenance team
  • attentive office staff
  • beautifully landscaped grounds
  • pet-friendly community

Before you tour or apply

  • Maintenance staff (James, Ricardo) praised for immediate response and professional work
  • Jessica and office team noted for patient leasing support
  • 24-hour on-call maintenance available
  • Smoke alarms, in-unit repairs handled rapidly

Resident ratings

Pet-Friendly Apartments
Pet-friendly apartments offered as core amenity; no specific complaints or praise in reviews.
Luxury Apartments
Resort-style pool, fitness center, smart home technology, and car care center align with luxury positioning; grounds and maintenance quality affirmed by residents.
Student Housing
Quick move-in and helpful office staff support student transitions; pricing aligns with student-budget range in some unit types.
Townhome & Garden-Style Communities
No review text specifically addresses townhome or garden-style features.

How it stacks up

  • Rated 3.9 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Breaking down the ratings

5
223
4
24
3
8
2
6
1
75

FAQ

How quickly does maintenance respond?
Residents report immediate response; one reviewer noted a smoke alarm fixed same-day after request. 24-hour on-call maintenance available.
What lease support does the office provide?
Office staff handle move-in process and leasing questions. Named staff (Jessica) highlighted for patient, personalized support through the lease signing process.
Are pets allowed?
Yes, pet-friendly apartments are available as listed on their website.
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Long-term residents consistently praise the mix of maintained grounds, attentive management, and nearby shopping. Staff members like JC or Julio are named for their helpfulness. Most overlook age-related repairs or occasional pest issues near the creek as normal tradeoffs for reasonable rent and a stable community. Strengths include two pools, nature trail access, and a diverse resident base. The move-in process is described as smooth. Some note being in Round Rock with easy I-35 access; HEB and dining are walkable. Pet-friendly options and varied floor plans (including ones with large patios and storage) appeal to families and long-term renters who value consistency over newness.

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The Creek Apartments
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Staff warmth draws praise from some residents, especially property manager Charlotte and maintenance response times. However, repeated complaints about mold, roaches, mice, and dirty move-in units undermine the community's appeal. Security lapses, communication delays, and thin-walled construction are cited alongside concerns about pet waste management and uneven rule enforcement.

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The Palmer Apartment Homes
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Five-star reviewers praise the leasing and maintenance teams by name (John, Max, maintenance crew) and note the convenient Round Rock location with nearby shopping. Recent resident experiences tell a different story: thin walls transmit neighbor noise constantly, hallways smell like trash, the Bluetooth gate system locks people out for hours, accessible parking is inadequate for disabled residents, and escalated complaints go unanswered. Staff turnover or policy shifts appear recent, with one reviewer noting rapid decline since summer 2024. The property looks luxury on the tour but feels, to frustrated residents, like a modern college dorm with nice amenities but mediocre upkeep and accountability. Management's responsive leasing phase (months 1-3) contrasts sharply with residents' experience after move-in. Several low ratings cite $2000 in unexplained move-out fees, broken package room doors left unlocked, and vehicles stolen from parking. The pool has closed due to damage with no reopening timeline. One 5-star reviewer noted "the place is getting like it was before," suggesting recent corrections are incomplete or perception-dependent.

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Last updated 2026-09-08