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Lenox Burnet

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 60 Google reviews · How we rank ›

4.2(60) 71 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Lenox Burnet
Service
Luxury Apartments
Reviews
60

What we found

Lenox Burnet draws strong praise for spacious units in a convenient Brentwood location surrounded by restaurants, H-E-B, and Gold's Gym. Management and leasing staff including Britton, Taylor, and Jackson consistently earn recognition for going above and beyond during tours and problem-solving, with maintenance techs like Jose and Robert equally praised for their thoroughness.

Where the experience falters, pool noise carries into upper-floor units and hallway soundproofing falls short, leaving residents vulnerable to neighbor activity. Access doors have lingered in disrepair for weeks at a time, and washer repairs have stretched to a month or more, though responsive staff like Jaxson help offset frustration with quick action on urgent issues.

Praised for
  • spacious, well-maintained units
  • excellent leasing and maintenance staff
  • walkable location near dining and shopping
  • beautiful amenities (pool, gym, lobby)
  • responsive management team
Watch-outs
  • pool noise and echo issues
  • soundproofing gaps in hallways and adjacent units
  • slow maintenance response on some repairs
  • access door and building system failures
responsive-managementwell-maintainedfriendly-staffnoisy-neighborspoor-soundproofingslow-maintenancerenovated-units
Best for: Professionals and families valuing location and staff service over sound isolation.
Think twice if: Sensitive to noise: pool echo carries into units and hallway sounds penetrate; expect slow turnaround on non-urgent maintenance.

What this place gets right

  • Brentwood location walkable to restaurants and retail
  • named staff (Britton, Taylor, Jackson, Jose) known for responsiveness
  • beautiful common areas and well-kept units
  • patient, professional leasing team

Before you tour or apply

  • Assistant Manager Britton praised for prompt parking issue resolution
  • Leasing staff Taylor and Jackson conduct tours with high application close rate
  • Maintenance technician Jose noted for rapid repairs
  • Maintenance tech Jaxson resolved water heater within 24 hours during winter outage
  • Washer repairs have taken up to one month
  • Access door outages lasted three weeks or more
  • Pool noise issues escalated to promises of security cameras and PA system (not delivered)

Resident ratings

Luxury Apartments
Units praised as beautiful and spacious with premium amenities; soundproofing and access reliability fall short of luxury standards.

How it stacks up

  • Rated 4.2 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

What keeps coming up

spacious unitspool accesshelpful staffsoundproofingbalconystunning apartmentfriendly leasing consultanttourmaintenance teamapplication process

How we scored this

How We Score
Star rating 43
Review volume 78
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
44
4
3
3
2
2
3
1
8

FAQ

What's within walking distance?
H-E-B, Gold's Gym, and numerous restaurants are all within easy walking distance of the complex.
Does the pool have a hot tub?
There is an unheated pool that resembles a potential hot tub but is not heated even in winter.
How responsive is maintenance?
Maintenance technicians are praised for thoroughness but repairs on non-urgent items (washers, doors) have taken weeks to a month.

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Luxury Apartments

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Last updated 2026-07-17