J
17 low data
Jackie🩷
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Las Brisas Apartments
Luxury ApartmentsStudent HousingTownhome & Garden-Style CommunitiesPet-Friendly Apartments
- Location
- Round Rock
- Services
- Luxury Apartments, Student Housing, Townhome & Garden-Style Communities
- Reviews
- 286
- Best for
- Residents prioritizing staff relationships and modern finishes; those with fewer maintenance expectations.
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.
What we found
A Round Rock complex with strong staff ratings and appealing amenities draws mixed reviews. Residents praise the leasing team by name (Angel Mojica, Alexis Breyer, Ariana Fortino, Jessi) for friendliness and efficiency, note clean grounds and active community events, and consistently highlight spacious, well-equipped units. However, serious friction emerges: damage billing disputes, aging appliances requiring repeated repairs, and one account of management rudeness and alleged targeting. High electricity costs tied to inefficient equipment recur. The 4.1 rating masks a stark divide between enthusiastic residents and those facing maintenance or billing issues.
The complex offers gourmet kitchens, full-size washer-dryer in unit, and amenities including a jacuzzi, basketball court, and business center. Pet-friendly policy and furnished townhome-style units attract varied tenant profiles. Staff turnover or inconsistency in enforcement may explain why leasing feels personal while operations create friction.
Praised for
- friendly, knowledgeable staff
- clean, well-maintained grounds
- spacious, well-equipped units
- strong sense of community events
- smooth leasing process
Watch-outs
- unprofessional management and maintenance conduct
- old or failing appliances (AC, refrigerator)
- move-in damage charges disputed
- high utility costs
- poor coffee quality
friendly-staffwell-maintainedresponsive-managementclean-common-areasunresponsive-maintenanceslow-maintenance
Best for: Residents prioritizing staff relationships and modern finishes; those with fewer maintenance expectations.
Think twice if: Those sensitive to aging appliance reliability or concerned about management responsiveness to billing disputes should ask specifically about HVAC age and damage-charge policies before signing.
What this place gets right
- named staff praised for personal service
- modern finishes and in-unit appliances
- active community events and amenities
- spacious, well-designed units
Before you tour or apply
- Named staff praised: Angel Mojica, Alexis Breyer, Ariana Fortino (leasing/management), Jessi (maintenance)
- In-unit washer-dryer, quartz countertops, ceiling fans, walk-in closets
- Jacuzzi, indoor basketball court, business center, fitness center on-site
- AC and refrigerator repairs reported repeatedly in same unit within months; electricity bills tripled during one tenant's stay
- Move-in damage charges disputed in multiple reviews; one resident considering legal action
Resident ratings
- Luxury Apartments
- Gourmet kitchens, quartz countertops, and in-unit washers praised; aging appliances and high utility costs cited by residents.
- Pet-Friendly Apartments
- No review mentions specific pet policies; amenities and community fit draw varied resident types.
- Townhome & Garden-Style Communities
- Spacious units with porches, patios, and garden tubs appeal; one reviewer noted closeness to downtown and friendly community vibe.
- Student Housing
- No explicit student mention; tour experience and move-in support praised, but maintenance issues may frustrate younger renters.
How it stacks up
- Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 87% of the businesses in this directory.
What keeps coming up
jacuzziindoor basketball courtgrounds cleanpeaceful apartmentstrash overflowcommunity cleanlinessclean propertymove in processpoolsspacious apartments
How we scored this
How We Score Star rating 39
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
206
4
11
3
8
2
11
1
50
FAQ
- Are utilities included in rent?
- No pricing details appear in reviews. One resident's electricity bill tripled during an AC malfunction; contact the leasing office for specifics on what utilities are included and historical average costs.
- How quickly does maintenance respond?
- Maintenance staff (including Jessi) are described as 'efficient and quick' in positive reviews. However, repeated AC and refrigerator failures in at least one unit suggest systemic equipment age; ask the leasing team about HVAC replacement schedules before committing.
- What happens during move-out?
- Multiple residents report being charged for damages they dispute. Request a detailed damage-assessment walkthrough video during move-in, and keep records of the unit's condition.
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Five years of strong resident loyalty sits alongside serious frustration. Regular renters praise Shawn, Debby, and Molly by name for swift maintenance and genuine care, citing clean units, well-kept pool and gym, and a quiet community. Yet newer complaints highlight a darker pattern: unresolved washing machine failures after five tickets, security deposits held beyond 30 days, and flat refusal to return $600-700 application fees when leases fall through. Paint peeling and thin walls draw note. The divide between longtime residents and those who hit billing or repair snags is sharp. Three named staff members earn consistent praise for responsiveness and personal attention. Maintenance appears quick on routine work, but systemic issues (failed appliance repairs, fee retention) suggest management problems at the administrative level rather than on-site team limits.
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