Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.
Guillermo and the leasing team earn consistent five-star praise for patience and knowledgeable service during the sign-up process. New manager Martha has residents noticing real improvements: removed abandoned vehicles, cleaner patios, and better trash management. However, maintenance and unit quality remain serious concerns. Tenants report stuck windows, non-functional outlets, wasp nests inside units on arrival, black mold, roaches, and bed bugs; work orders sit unaddressed for weeks. The office is hard to reach, scheduled appointments go unconfirmed, and the single dumpster creates overflow issues. Neighbor problems also surface: loud behavior, unleashed dogs, and children throwing rocks at cars.
The leasing experience masks deeper operational struggles. Once you move in, responsiveness drops sharply. Staff are described as nice but overwhelmed. Recent management changes suggest the property recognizes these problems, but residents in units already dealing with pest infestations, broken climate control, and poor maintenance feel abandoned. The business attracts renters with affordable pricing and Guillermo's charm, then struggles to deliver on livability.
Townhomes at Crystal Falls offers quiet Leander living with nice staging and trail access, but reviewers flag weak upgrade options, awkward all-upstairs layouts, and tight parking as real drawbacks for the $475k+ price point.
Most families find The Legacy a welcoming home for aging relatives, citing staff warmth and a robust calendar of outings and events. Two serious concerns surface: a recent complaint about rudeness at intake, and an older incident where a memory care resident wandered off unsupervised.
Strong praise for staff friendliness and clean apartments draws many five-star reviews, but significant complaints about maintenance delays, pest infestations, and disputed security deposit charges create a divided picture. Reviewers consistently note affordability and community feel, yet those facing repair issues or move-out conflicts report serious frustration with management follow-through and what one tenant claims are illegal deposit deductions.
Last updated 2026-09-22
