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Keystone Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 90 Google reviews · How we rank ›

4.1(90) 66 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Keystone Apartments
Location
Mesa Park, Austin
Service
Luxury Apartments
Reviews
90
Ranking
#206 in Luxury Apartments
Best for
Short-term renters prioritizing staff friendliness over long-term structural reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-08-11.

What we found

Keystone residents praise staff warmth and maintenance speed for routine requests, but serious complaints reveal a pattern: roaches persist across units despite weekly treatment requests, AC fails repeatedly in summer, and management becomes unresponsive when issues escalate. One resident reported being shot at and faced a near-$1,000 early-termination fee; another documented mold eating through ceilings with work orders left closed and unanswered. The gap between friendly frontline service and follow-through on structural problems defines the inconsistent experience here.

Staff members Aida, Sarah, and Vanessa earn specific praise for renewal consultations and attentiveness. Newer residents report positive experiences, but long-term residents cite management turnover, unexplained utility charges, and safety concerns including break-ins and police presence. Units are described as spacious with good closet space, yet aging infrastructure and pest control failures undercut the premise of a luxury property.

Praised for
  • friendly and attentive staff
  • quick maintenance response
  • spacious units with good layout
  • safe and calm environment
Watch-outs
  • roach infestations persist despite treatment requests
  • AC and heating failures in older units
  • management unresponsive to serious maintenance issues
  • unexpected rent increases and billing errors
  • safety concerns including crime and violence
friendly-staffslow-maintenanceunresponsive-maintenancepest-problemsquiet-community
Best for: Short-term renters prioritizing staff friendliness over long-term structural reliability.
Think twice if: Sensitive to pests, HVAC issues in older units, or expecting management follow-through on serious repairs. Long-term leases carry higher risk.

What this place gets right

  • Staff known by name for friendly service
  • Fast response on routine maintenance requests
  • Spacious floor plans with ample closet space

Before you tour or apply

  • Staff members Aida, Sarah, and Vanessa named in positive service reviews
  • Residents report roach problems across multiple units despite weekly treatment requests
  • AC failures documented in 7+ service requests during summer months
  • Mold damage to ceiling and patio flooding documented with photos, work orders closed without action
  • One resident charged near $1,000 for early lease termination after shooting incident occurred in unit
  • Unexplained utility charges billed multiple times over one year period

Resident ratings

Luxury Apartments
Spacious units with quality finishes praised, but infrastructure aging with persistent pest and HVAC problems undermines luxury positioning.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 85
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
61
4
9
3
3
2
4
1
13

FAQ

How quickly does maintenance respond to requests?
Reviewers report quick response to routine requests like HVAC checks. One long-term resident had four requests addressed within one month. However, serious issues like mold or repeated pest treatments face longer delays or closure without resolution.
Are roaches a problem here?
Yes. Multiple residents over years report roach infestations in multiple units. Management has offered weekly treatments, but infestations persist. One resident says they returned after moving to a different unit.
Is AC reliable?
No. Multiple residents report repeated AC failures during summer. One made 7 service requests for the same issue; maintenance attributed it to old building and roofing problems.
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Last updated 2026-09-22