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Keystone Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 89 Google reviews · How we rank ›

4.1(89) 66 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Keystone Apartments
Location
Mesa Park, Austin
Service
Luxury Apartments
Reviews
89
Ranking
#209 in Luxury Apartments
Best for
professionals seeking responsive maintenance and a quiet community, if pest and climate control are managed.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-08-11.

What we found

Strong maintenance response and courteous staff earn loyalty from many residents, with Aida and Vanessa specifically praised for patience and care. However, pervasive roach problems, recurring AC failures, and serious safety issues including break-ins and gunfire create a divide: some enjoy a calm home, while others cite unresolved pest and climate control complaints, questionable billing practices, and management that resists lease termination requests despite hazardous conditions.

Praised for
  • quick, responsive maintenance
  • friendly, helpful staff (named: Aida, Sarah, Vanessa)
  • quiet, safe environment
  • good amenities
Watch-outs
  • roach and pest infestations
  • AC/heating failures
  • security concerns (break-ins, gunfire)
  • unresponsive management and billing disputes
  • mold and water damage
friendly-staffquiet-communitypest-problemssafe-secure
Best for: professionals seeking responsive maintenance and a quiet community, if pest and climate control are managed.
Think twice if: severe pest issues, AC failures, and management responsiveness to safety emergencies have been major complaints; security incidents reported.

What this place gets right

  • responsive maintenance team
  • friendly, patient staff
  • amenities including pool and spa
  • quiet resident base

Before you tour or apply

  • Staff members Aida, Sarah, and Vanessa named for exceptional service
  • Maintenance response typically quick on non-structural requests
  • Pool and heated spa on site
  • Reported bullet damage to units, heat and hot water outages
  • Mold and ceiling damage documented by residents, work orders sometimes closed without action

Resident ratings

Luxury Apartments
Praised for responsive maintenance and friendly staff, but undermined by persistent roach infestations, HVAC failures, and serious safety incidents including break-ins and gunfire.

How it stacks up

  • Rated 4.1 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 85
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Breaking down the ratings

5
60
4
9
3
3
2
4
1
13

FAQ

How fast does maintenance respond?
Four maintenance requests within a month were addressed quickly and efficiently, according to recent reviews. However, structural issues like AC failures and roofing problems have led to seven or more reports without lasting resolution.
What amenities are included?
Their website lists a swimming pool, heated spa area, BBQ grilling station, private patios or balconies, wood-burning fireplaces, walk-in closets, and faux wood floors.
Is there a charge to break a lease early?
One resident reported a near $1,000 early termination charge when requesting to leave due to safety concerns. Management has refused lease break requests citing contractual obligations.
Request a quote

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Last updated 2026-09-08