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Harris Branch Senior

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 45 Google reviews · How we rank ›

3.5(45) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Harris Branch Senior
Service
Luxury Apartments
Reviews
45

What we found

Reviewers deeply split: those praising staff professionalism and unit quality have stayed three to five years, while others report a complex plagued by German roaches, broken elevators unsuitable for disabled tenants, and management indifference to complaints. Staff members Chris, Travis, Veronica, and Arlette earn consistent individual praise; office culture and pest control do not.

Praised for
  • attentive and professional staff
  • spacious, well-maintained units
  • responsive maintenance (24-48 hour turnaround)
  • peaceful community setting
Watch-outs
  • persistent German roach infestation
  • broken elevators out for months
  • inadequate trash system
  • unresponsive to maintenance issues
  • poor communication and rude office staff
responsive-managementunresponsive-maintenancewell-maintainedpest-problemsfriendly-staffslow-maintenance
Best for: Seniors prioritizing staff attentiveness and community feel over pest control and disabled access.
Think twice if: German roach infestation is widespread and unresolved; elevators frequently broken; accessibility issues for wheelchair users; management slow to enforce lease terms.

What this place gets right

  • named maintenance staff with fast response times
  • praised office team (Veronica, Arlette, Chris, Travis)
  • spacious units with natural light
  • quiet, peaceful setting near downtown

Before you tour or apply

  • Maintenance technicians Chris and Travis resolve issues within 24-48 hours
  • Office manager Veronica and admin Arlette named for service quality
  • Elevators reported broken for months
  • German roaches documented in halls, elevator, and laundry room
  • Parking permit office sometimes closed when needed

How it stacks up

  • Rated 3.5 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

What keeps coming up

leasing teaminfestationelevatortowgerman roachespermitpolite staffapplication processmaintenance teamknowledgeable staff

How we scored this

How We Score
Star rating 12
Review volume 72
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
25
4
3
3
2
2
0
1
15

FAQ

How fast does maintenance respond to repair requests?
Maintenance typically resolves issues within 24-48 hours, according to long-term residents.
What is the starting rent?
The business states apartments start from $899 per month, with a $99 deposit.

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Maintenance staff, especially Beto, earn consistent five-star praise for speed and professionalism. Office staff Valerie and Ashley receive similar marks for attentiveness. However, a long-term resident reported severe German roaches across multiple buildings requiring repeated pest control treatments, car break-ins, and neglected common areas, which they advise future renters to weigh seriously. The property offers studios through three-bedroom units with amenities including pool, fitness center, and pet spa. Reviewers note affordable rent. The split between five-star and one/two-star reviews reflects vastly different experiences, likely tied to infestation status and individual building conditions.

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When staff members like Carolina and Annie are assigned to a case, move-in and approval feel smooth and welcoming. The property itself draws praise for its appearance and grounds. Yet the experience fractures for those who slip through the cracks: applicants report month-long waits with no follow-up, unreturned calls, and a deposit forfeit process that feels punitive. Maintenance requests and parking-lot security issues meet shoulder-shrugging indifference according to negative reviews. The gap between five-star and one-star experiences hinges on personal attention. Strong leasing agents make the approval process tolerable despite its length. When that attention lapses, frustration compounds quickly. Buyers considering a move here should expect the formal side of things to require patience and persistence on their own part.

Luxury Apartments

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Last updated 2026-07-17