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Alexan Riverside

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 181 Google reviews · How we rank ›

4.4(181) 78 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Alexan Riverside
Location
Riverside, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
181
Ranking
#229 in Luxury Apartments
Best for
Pet owners seeking walkable proximity to downtown with responsive maintenance and community focus.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Most residents praise the location near downtown and the maintenance team's speed and professionalism, with KB Mendoza and Jon Hamilton earning specific recognition for thorough, respectful service. The leasing office, especially Zoe, consistently gets high marks for genuine friendliness and attentiveness. However, some report problems with fire alarm triggers at odd hours, aggressive towing enforcement ($350 impound fees noted), and occasionally dismissive management responses to concerns. Newer residents and those who dealt with recent staff changes describe noticeable improvements and a team that goes beyond typical support.

The complex offers modern studios through two-bedroom units, a pool, gym, dog park, and walkable access to the area. Pricing and specific lease terms are not detailed in available reviews. Parking remains tight (typical for the area), and neighbor noise is an occasional issue. One former leasing staffer (Ilda) drew a complaint about rudeness, though current team members consistently receive praise.

Praised for
  • responsive maintenance team
  • friendly leasing staff (especially Zoe)
  • prime location near downtown and Lady Bird Lake
  • clean modern apartments with good amenities
Watch-outs
  • aggressive towing practices and high impound fees
  • fire alarm malfunctions
  • inconsistent management communication
  • noise from neighbors and upstairs units
responsive-managementfriendly-staffwell-maintainedquiet-communityclean-common-areasnoisy-neighborsparking-issues
Best for: Pet owners seeking walkable proximity to downtown with responsive maintenance and community focus.
Think twice if: Towing enforcement is strict and impound fees are high; fire alarm system has had reliability issues.

What this place gets right

  • Rapid, professional maintenance response
  • Genuinely friendly leasing and management staff
  • Prime walkable location near downtown and trails
  • Well-maintained modern units and common areas

Before you tour or apply

  • KB Mendoza: maintenance technician praised for speed, respect, and efficiency
  • Jon Hamilton: coordinated AC repairs with personal follow-up and diagnostic thoroughness
  • Zoe: leasing consultant consistently noted for professionalism and going beyond standard service
  • Ben and Jenna: leasing staff recognized for politeness and responsiveness
  • Dog park: recently added amenity
  • Community space: available for private events (murder mystery dinner hosted for 20+ guests)
  • Towing: noted as constant and aggressive, with $350 impound fees

Resident ratings

Luxury Apartments
Modern units, pool, gym, and location praised; some fire alarm and noise issues noted.
Pet-Friendly Apartments
Dog park added recently; leasing staff give dog treats; supportive of pet residents.

How it stacks up

  • Rated 4.4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

What keeps coming up

welcoming communityquick maintenanceaccess to downtownleasing teammodern apartmentscozy apartmentwalkabilitytowingclean propertyresponsive staff

How we scored this

How We Score
Star rating 57
Review volume 98
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Breaking down the ratings

5
141
4
12
3
5
2
0
1
23

FAQ

How responsive is maintenance to repair requests?
Very fast. Multiple residents report same-day or next-day fixes. Maintenance team (KB Mendoza, Jon Hamilton noted) is described as professional and respectful. AC issues and exterior door repairs completed promptly.
What's the parking situation like?
Tight, especially for guests. Residents note that towing is frequent and impound fees are high ($350 mentioned). Parking spots can be secured closer to units by working with management (Ben and Zoe noted helping with relocations).
Is this a pet-friendly building?
Yes. Recent dog park addition, and leasing staff treats dogs as part of greeting new and returning residents. Pet fees/policies not specified in reviews.
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Last updated 2026-09-22