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Abelia Flats

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 199 Google reviews · How we rank ›

4.1(199) 70 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsStudent HousingLuxury Apartments
Abelia Flats
Location
Four Points, Austin
Services
Pet-Friendly Apartments, Student Housing, Luxury Apartments
Reviews
199
Ranking
#150 in Pet-Friendly Apartments
Best for
Long-term renters prioritizing value and maintenance reliability over unit condition.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Abelia Flats draws strong praise for maintenance speed and front-desk friendliness, with several long-term renters citing low prices and responsive staff. However, significant complaints center on surprise utility charges after move-out, deposit disputes, pest issues in units, and cleanliness problems in shared spaces; management responsiveness on documentation requests varied, and some felt charges were unfairly applied despite Texas renter codes.

Praised for
  • responsive maintenance staff
  • friendly front office
  • good value for price
  • quick issue resolution
Watch-outs
  • deposit disputes and surprise charges
  • unclean common areas and units
  • pest problems
  • management unresponsiveness on documentation
friendly-staffgood-valuepest-problemsoverpriced
Best for: Long-term renters prioritizing value and maintenance reliability over unit condition.
Think twice if: Watch for undisclosed utility charges after move-out and review the lease deposit terms closely before signing.

What this place gets right

  • same-day or next-day maintenance response
  • named staff like Lynsey praised for professionalism
  • competitive pricing for Northwest Austin
  • long-term renter retention (6+ year residents)

Before you tour or apply

  • Staff member Lynsey noted for professionalism and patience
  • 24-hour emergency maintenance available
  • One reviewer moved from Ellwood at Lake Travis and reported a $500 monthly reduction plus 6 weeks free
  • Ongoing common-area cleanup efforts mentioned in recent reviews
  • Roach infestations reported in at least one unit; management response was slow

Resident ratings

Student Housing
Long-term value for students and newcomers; low price helped residents during early career years.
Pet-Friendly Apartments
Dog park available; however, common areas (BBQ area) reported to have maintenance issues with dog waste.
Luxury Apartments
Mixed condition; some units non-renovated to keep costs low, others had pest and maintenance issues on move-in.

How it stacks up

  • Rated 4.1 against a 4.02 average across the 690 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
122
4
31
3
9
2
12
1
25

FAQ

Does Abelia Flats allow pets?
Yes, they are pet-friendly and include a dog park as part of the community. Common areas may need better cleaning enforcement for pet waste.
What happens to deposits after move-out?
Deposits have been disputed; one renter paid $1400 and got back only $21. Their website does not detail the deposit return process. Review your move-out inspection closely and document the unit condition.
How quickly does maintenance respond?
Multiple reviewers report same-day or next-day response. The business advertises 24-hour emergency maintenance.
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Long-term residents consistently highlight the team's warmth and maintenance speed, with many praising how the property feels like home. Several note the quiet setting on 620, plentiful parking, and well-kept common areas. However, a small but vocal group report delayed responses to maintenance (one patio leak left unresolved for six months), selective vehicle towing, gate security lapses, and disputes over lease-break charges and deposit returns that stretched months.

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Ellwood at Lake Travis
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A large complex with genuine gaps between promise and reality. Strong amenities and occasional standout staff (Franklin, Steven, Maddy) earn consistent praise from satisfied residents, yet the property suffers from neglected common areas, broken security gates, and a leasing office struggling to keep up. Maintenance response times remain the pivot: quick and thorough once engaged, but entry points for urgent issues are frustratingly slow. Families who can tolerate delays and don't mind noise problems find peace here; those wanting luxury finish or responsive leasing support should look elsewhere. The core tension emerges in competing stories. One resident praised safety and quiet; another reported car break-ins and neighbors making noise at all hours. Move-in inspections consistently mention cleanliness, yet reviewers describe dog feces in parking and trash accumulation. Management responsiveness fluctuates wildly. New residents report multi-week email delays; longer-term residents describe day-of maintenance calls and staff kindness. The office appears stretched thin, and the property's ambition (luxury positioning, three pool-like amenities) has outpaced its operational grip on basics like gate repair and tenant communication.

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Last updated 2026-09-08