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Abbey Road Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 72 Google reviews · How we rank ›

4.0(72) 64 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Abbey Road Apartments
Location
North Shoal Creek, Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
72
Best for
Pet owners and new residents wanting smooth leasing; possibly not for those with maintenance concerns requiring follow-through.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Abbey Road Apartments draws strong praise for leasing staff-Derrick, Edward, April, and Stephanie consistently earn five-star recognition for helpfulness, knowledge, and smooth move-ins. Community events and resident recognition add warmth. Yet two damning long-term resident reviews describe untreated pest infestations (rats in ceilings, roaches), black mold, and dismissive management responses, undercutting the friendly facade.

The split between quick, pleasant leasing experiences and serious maintenance and pest-control failures reveals a business strong at first impression but fragile on follow-through. North Shoal Creek location offers genuine transit access and walkability, but living conditions for existing tenants appear inconsistent and sometimes unsafe.

Praised for
  • attentive leasing and tour staff
  • responsive management and quick move-in help
  • friendly community events and recognition
  • good location near transit and amenities
  • pet-friendly with dog park
Watch-outs
  • severe rodent infestation and inadequate response
  • roach problems despite cleaning
  • black mold left unresolved
  • maintenance staff disrespectful toward residents
  • slow or poor-quality repair work
responsive-managementfriendly-staffpest-problemsslow-maintenanceunresponsive-maintenancesafe-secure
Best for: Pet owners and new residents wanting smooth leasing; possibly not for those with maintenance concerns requiring follow-through.
Think twice if: Pest control may be unreliable; long-term residents report roaches and rodent issues management was reluctant to address decisively.

What this place gets right

  • responsive leasing and move-in process
  • strong staff names across multiple reviews
  • pet-friendly with dedicated dog park
  • North Shoal Creek walkability to restaurants and transit

Before you tour or apply

  • Leasing agents named Derrick, Edward, April, and Stephanie praised repeatedly for responsiveness and knowledge
  • 24-hour emergency maintenance claimed; one resident reported rat fur in AC vents and daily dead rats removed by maintenance
  • Community events including Mardi Gras gathering and Resident of the Month recognition
  • Black mold reported unresolved despite maintenance requests
  • One long-term resident (4+ years) described maintenance staff behavior as dismissive and disrespectful

Resident ratings

Luxury Apartments
Leasing and move-in support praised as attentive and painless; on-site maintenance availability and responsiveness inconsistent, with serious pest and mold issues left unaddressed.

How it stacks up

  • Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

What keeps coming up

working appliancesaccessible by buspunctual repairsapartment tourfast turnaroundmaintenance teamsympathetic staffleasing teamproximity to amenitieslease

How we scored this

How We Score
Star rating 34
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
49
4
6
3
1
2
2
1
14

FAQ

Is Abbey Road pet-friendly?
Yes. Their website states no breed or weight restrictions, and they have an on-site dog park. Multiple reviews mention the dog park favorably.
How close is the complex to public transit?
Walking distance to Capitol Metro #3 route, according to their website. Reviews note good walkability to restaurants and businesses nearby.
What is the move-in process like?
Recent five-star reviews describe leasing staff (Derrick, Edward, April, Stephanie) as very helpful and accommodating, with quick turnaround on move-ins and lease signing.
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Last updated 2026-09-08