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The James on South First

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 190 Google reviews · How we rank ›

4.3(190) 76 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
The James on South First
Service
Pet-Friendly Apartments
Reviews
190

What we found

The office team (Nik, Sarah, Arianna) earns consistent praise for warmth and responsiveness, while maintenance crews like José and Chavez handle repairs within 24 hours. Community events, taco trucks, and movie nights create genuine neighborly connection. Pet owners value the welcoming atmosphere. However, serious complaints surface about exterior safety (broken gates, dark paths, fence holes near a homeless encampment), pest problems (roaches, rats), and occasional unruly residents that management hasn't adequately addressed.

Praised for
  • friendly and responsive office staff
  • fast maintenance response
  • strong community events and gatherings
  • pet-friendly culture
Watch-outs
  • safety concerns and poor lighting
  • maintenance of common areas
  • pest issues
  • noise and unruly neighbors
responsive-managementfriendly-staffgreat-amenitiesnoisy-neighborspest-problemssafe-secure
Best for: Pet owners wanting community feel and responsive staff; residents who value maintenance reliability.
Think twice if: Security concerns about broken gates, homeless encampment access, poor lighting, and recurring pest problems may deter safety-conscious renters.

What this place gets right

  • Staff by name (Nik, Sarah, Arianna, José, Chavez) known for personal care
  • Maintenance response within 24 hours
  • Regular community events and food trucks
  • Fully equipped units with tankless water heaters and natural gas stoves

Before you tour or apply

  • Nik (leasing), Sarah, Arianna (office), José and Chavez (maintenance) named repeatedly for personal service
  • Maintenance response within 24 hours typical
  • Tankless water heaters and natural gas stoves in units
  • Community events include holiday parties, movie nights at pool, regular food truck dinners
  • Semi-disabled resident reports needs met
  • Pets actively welcomed; dog park on site

Resident ratings

Pet-Friendly Apartments
Residents call it welcoming to 'fur babies'; dog park available but lacks lighting and maintenance; one complaint of unleashed Belgian Malinois and unsafe neighbors.

How it stacks up

  • Rated 4.3 against a 3.99 average across the 343 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

What keeps coming up

helpful staffspacious apartmentscommunity feelkind staffclean unitclean apartmentfast maintenancefood truckspet friendlyresident care

How we scored this

How We Score
Star rating 51
Review volume 99
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
142
4
18
3
4
2
3
1
23

FAQ

How fast do maintenance requests get handled?
Residents report maintenance staff arrive within 24 hours; some emergency repairs like heater failures happen same-night or early morning.
Is this pet-friendly?
Yes, residents describe it as very welcoming to pets. A dog park is on site, though one reviewer noted it lacks lighting and benches.
What community events happen here?
Holiday parties, movie nights at the pool, breakfast offerings, and taco trucks for dinner throughout the week.

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Most residents highlight friendly, responsive maintenance and leasing staff who handle requests promptly and care about the community. The pools and grounds are well-kept, units feel modern, and food trucks visit regularly. Counterpoint: several long-term residents report escalating problems with mold, mosquitos, vehicle break-ins, and management's failure to respond to damage claims or implement basic security measures like gate access control. A divided experience hinges on maintenance quality versus management accountability. Staff members Miguel Cuevas and Lizzy earn consistent praise for going above and beyond. Yet complaints about pest control, property upkeep over time, and management's inattention to resident complaints suggest the complex struggles with consistency between frontline staff and leadership.

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Last updated 2026-07-17