17 low data
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Luxury Apartments
The Falls Round Rock
Luxury ApartmentsStudent HousingPet-Friendly Apartments
- Location
- Heritage Center, Round Rock
- Services
- Luxury Apartments, Student Housing, Pet-Friendly Apartments
- Reviews
- 132
- Ranking
- #225 in Luxury Apartments
- Best for
- New residents seeking responsive maintenance and welcoming management in a convenient location.
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.
What we found
Multiple long-term residents praise The Falls for quick maintenance response and welcoming staff, particularly maintenance technicians David and Hilberto and managers like Kristine. However, recent and past reviews document serious problems: widespread cockroach infestations, filthy common areas including under stairs and pool, arbitrary and unexplained fees (carpet cleaning, lease-end charges, towing charges over $300), documented cases of AC outages lasting over a day with temperatures reaching 87 degrees, and billing errors where residents were charged month-to-month despite active leases. Staff interactions have also drawn complaints about disrespect and lack of transparency, though many residents credit specific staff members for going above and beyond.
The property's imagery appears to not match current conditions according to complainants, and enforcement issues are noted (noisy neighbors unchallenged, cars towed from valid spaces). The divide is stark: newer and satisfied residents consistently mention attentive management and maintenance, while long-term residents document a pattern of neglect, pest control failures, arbitrary fees, and inadequate lease enforcement.
Praised for
- responsive maintenance staff
- friendly, attentive management and leasing team
- convenient location and amenities
- well-maintained apartments and grounds
Watch-outs
- pest infestations and poor sanitation
- unjustified fees and billing disputes
- maintenance delays during emergencies
- noisy neighbors with no enforcement
responsive-managementfriendly-staffpest-problemspoor-soundproofingslow-maintenanceoverpricedunresponsive-maintenance
Best for: New residents seeking responsive maintenance and welcoming management in a convenient location.
Think twice if: Long-term residents cite repeated pest problems, unexplained fees, and billing errors. Evaluate pest control history and request written fee policies before signing.
What this place gets right
- Quick maintenance response from named technicians
- Welcoming leasing and management staff
- Convenient Round Rock location near shopping and dining
Before you tour or apply
- Maintenance technicians David and Hilberto named for quick response and professionalism
- Leasing staff Jasmine and Antonia praised for attentiveness
- Manager Kristine noted for resident care
- AC outage documented at 87 degrees with 24+ hour wait
- Pool maintenance issues documented with bottles and damaged chairs
- Towing fees charged over $300 for vehicles in valid unrestricted spaces
- Carpet cleaning fees ($95) cited without clear explanation
- On-site and on-call maintenance claimed on website
Resident ratings
- Luxury Apartments
- Responsive maintenance and friendly staff praised, but pest infestations, poor common area upkeep, and unexplained fees documented by long-term residents.
- Pet-Friendly Apartments
- Pet park offered on website; no review evidence of pet-specific experience.
- Student Housing
- No review evidence of student resident experience.
How it stacks up
- Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 49% of the businesses in this directory.
How we scored this
How We Score Star rating 33
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
89
4
10
3
7
2
1
1
25
FAQ
- How quickly does maintenance respond to urgent repairs like AC outages?
- Recent residents report same-day or next-day response. However, one resident documented an AC outage lasting over 24 hours in which the apartment reached 87 degrees, suggesting response times vary.
- What amenities are included?
- The website lists resort-style pool, pickleball, creekside grilling area, business center, resident lounge, fitness center, pet park, covered parking, and 24-hour package lockers.
- Is there a current move-in deal?
- Their website advertises $1,000 off your first full month on select units.
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