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Stone Hill

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 259 Google reviews · How we rank ›

4.3(259) 73 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent HousingTownhome & Garden-Style Communities
Stone Hill
Location
Pflugerville
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
259
Ranking
#119 in Luxury Apartments
Best for
Residents who value personal staff relationships and quick maintenance over strict enforcement of community standards.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

Stone Hill's appeal rests on staff warmth and maintenance speed: Iris, Claudia, and Shadow are named repeatedly for kindness and attentiveness, with one couple celebrating four peaceable years and another praising the spacious layout. Yet the reviews split sharply on enforcement. Half the property feels tranquil; the other half reports chronic noise, aggressive dogs off-leash, cockroaches that persist after treatment, and billing surprises ($400–500 more than advertised rent). Parking disputes result in $450 towing fees over system failures residents don't control. The community shines when standards are upheld and disappoints when they aren't.

Front-office warmth does not translate to consistent property management. Leasing staff (especially Claudia) excel at tours and onboarding. Maintenance (especially Shadow) works fast and takes pride. Yet enforcement of pet policies, noise ordinances, and pest control appear inconsistent. Most troubling: advertised rent excludes mandatory fees, and towing policy catches residents off guard. Those who stay longest praise the place; those frustrated leave quickly, often citing preventable problems.

Praised for
  • friendly and responsive office staff
  • fast maintenance response
  • quiet community (when pet/noise policies enforced)
  • spacious apartments
  • welcoming leasing experience
Watch-outs
  • aggressive and uncontrolled pets
  • constant noise from neighbors
  • persistent pest problems (cockroaches, bugs)
  • hidden fees and misleading advertised rent
  • aggressive towing practices for parking disputes
friendly-staffresponsive-managementnoisy-neighborspest-problemsoverpricedslow-maintenancesafe-securewell-maintained
Best for: Residents who value personal staff relationships and quick maintenance over strict enforcement of community standards.
Think twice if: Ask for complete monthly cost breakdown before signing; unclear pet policies and enforcement lead to noise and safety complaints.

What this place gets right

  • Staff named for exceptional kindness and attentiveness
  • fast maintenance turnaround (hours to days)
  • spacious floor plans
  • convenient Pflugerville location near shopping and dining

Before you tour or apply

  • Iris, Claudia, and Alfonso named for welcoming and attentive leasing service
  • Shadow (maintenance) praised for fast, quality work including fence net installation and general repairs
  • Pest control responds within two days when called
  • Towing fee $450 plus additional charges for registration disputes
  • Hidden mandatory fees reportedly add $400–500 to advertised rent
  • One couple lived four years and held wedding reception in lobby

Resident ratings

Pet-Friendly Apartments
Aggressive and uncontrolled dogs frequently reported; pet policy enforcement inconsistent and a major complaint.
Luxury Apartments
Spacious units praised and well-maintained when occupied; however, pest and noise issues undercut luxury experience for some.
Affordable & Section 8 Housing
Advertised rent misleading; mandatory fees add significantly to base price, reducing actual affordability.
Student Housing
No clear student-specific praise or complaint; proximity to Austin suggests appeal but not evidenced in reviews.
Townhome & Garden-Style Communities
Fence yard maintenance praised (net installation example); spacious layouts fit this category's appeal.

How it stacks up

  • Rated 4.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

How We Score
Star rating 52
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
203
4
14
3
2
2
6
1
34

FAQ

What is the actual monthly rent after all fees?
Advertised base rent excludes mandatory charges. Residents report paying $400–500 more than advertised. Always request a complete written breakdown of every charge before signing.
How quickly does maintenance respond to requests?
Multiple reviews cite fast turnaround, from same-day to two days. Pest control specifically came within two days when called.
What is the towing policy for unregistered or disputed vehicles?
Residents report being towed even after online registration, incurring $450 plus towing fees. Management cites system or internet issues. Clarify parking registration procedures and towing triggers in writing before move-in.
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Last updated 2026-09-22