Sienna at the Thompson delivers on views and location but falls short on the details that define luxury living. Leasing staff, especially Tabitha, win consistent praise for professionalism and knowledge. The concierge and maintenance teams are helpful when called upon.
The building's core infrastructure struggles. Elevators break repeatedly, forcing 10-20 minute waits to reach units on higher floors. AC fails for weeks without hotel-level compensation. Windows lack sound damping against 6th Street noise and street activity. Staff have entered apartments and stolen from residents, and there are no parking garage cameras to document vehicle damage. The $200 monthly "club fee" for amenities and a "perks" package feels extractive when the cold plunge sits empty, the sauna underperforms, and residents cannot use their own pool during busy hotel weekends.
Most residents praise the downtown location, renovations, and staff warmth, particularly naming Amanda and Shauna as exceptional managers. One long review documents serious move-in failures, staffing gaps, and pest issues, claiming the "luxury" label is misleading and resulted in expensive problems.
Five-star reviews highlight spacious units at competitive downtown rates, with staff like Heather and Alejandro delivering white-glove service during leasing and maintenance. One-star and mixed reviews reveal systemic frustrations: the off-site leasing office makes real communication nearly impossible, especially for renewals and service issues. Packages frequently go missing from unsecured exterior locations, elevators often sit broken over weekends, and long-term residents report management prioritizes new leases over existing tenant retention. The building's industrial charm and pool area appeal to those seeking exposed concrete and high ceilings over modern finishes, yet the trade-off is operational wear: fire alarms sound regularly (some tape theirs over), utilities on older units spike unexpectedly, and wall-damage fees apply broadly due to textured surfaces. Maintenance staff respond quickly when reached, but the lack of property-based presence leaves residents stranded for package guidance, guest entry, or weekend emergencies.
Residents and prospects consistently highlight the leasing team's care and Adrian's ability to make the tour process engaging and informative. The spacious floor plans, full amenities (pool, sauna, gym, yoga classes), and commanding water and city views draw repeated praise, with residents reporting genuine satisfaction post-move-in.
Last updated 2026-07-17
