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San Paloma Apartments

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 235 Google reviews · How we rank ›

3.4(235) 56 composite score See reviews on Google ✓ Google-verified
Townhome & Garden-Style Communities
San Paloma Apartments
Location
Crossing At Parmer Lane, Austin
Service
Townhome & Garden-Style Communities
Reviews
235
Best for
Residents prioritizing quick maintenance turnaround and friendly staff interaction.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-24.

What we found

San Paloma has a loyal base of residents who praise the maintenance team's speed and the friendliness of office staff like Tuta, Mackensy, and Dulce; however, persistent complaints about cockroaches, gate security failures, and vehicle theft dominate recent reviews. Management is praised when residents get service requests through, but criticized for inattention to safety issues and for appearing to delete negative feedback rather than address problems.

Praised for
  • responsive maintenance staff
  • friendly office staff
  • clean common areas
  • pool maintenance
Watch-outs
  • severe cockroach infestation
  • vehicle theft and vandalism
  • unresponsive management on safety
  • excessive fees and billing disputes
  • mold and maintenance issues
poor-communicationpest-problemspackage-theftfriendly-staff
Best for: Residents prioritizing quick maintenance turnaround and friendly staff interaction.
Think twice if: Pest control issues, vehicle security, and management responsiveness to safety complaints are serious concerns for you.

What this place gets right

  • rapid maintenance response (same day to 24 hours)
  • engaged office staff by name
  • maintained pool and common areas
  • on-site services and garage options

Before you tour or apply

  • Named staff praised: Tuta, Mackensy, Dulce at service desk and leasing office
  • Maintenance claims same-day or 24-hour service completion
  • Recurring cockroach infestations despite pest control visits
  • Gate failures reported; CCTV present but tire theft and vehicle vandalism repeated
  • Billing disputes and deposit retention complaints mentioned
  • Mold and water damage issues in some units
  • Review deletion by management reported by residents

Resident ratings

Townhome & Garden-Style Communities
Mixed: praised for responsive maintenance and clean grounds, but safety and pest control failures undermine the gated community promise.

How it stacks up

  • Rated 3.4 against a 4.07 average across the 252 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What keeps coming up

poolgated communityapartment sizeaffordabilitygympest controla/cgroundsnoisefee

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

Breaking down the ratings

5
105
4
34
3
17
2
9
1
70

FAQ

How fast does maintenance respond to repair requests?
Reviewers report most requests are completed the same day or within 24 hours.
Is the gated community secure?
No. Multiple reviewers report tire theft and vehicle vandalism despite gated access and CCTV; gates are described as frequently broken and left open.
What is the pest control situation?
Severe cockroach infestations are the dominant complaint; pest control visits occur but infestations return, and dirty carpets were noted at move-in.
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Last updated 2026-09-22