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San Paloma Apartments

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 233 Google reviews · How we rank ›

3.4(233) 59 composite score See reviews on Google ✓ Google-verified
Townhome & Garden-Style Communities
San Paloma Apartments
Location
Crossing At Parmer Lane, Austin
Service
Townhome & Garden-Style Communities
Reviews
233
Best for
residents prioritizing responsive maintenance and friendly staff interaction.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-24.

What we found

Staff members earn consistent praise for quick responses and genuine care, with some residents marking four-year stays as positive. However, cockroach complaints recur despite pest control visits, vehicle theft and vandalism inside the gated community go unaddressed, and lease disputes over domestic violence documentation reveal management's lack of legal awareness or empathy.

Praised for
  • responsive maintenance staff
  • friendly and caring office team
  • clean common areas
  • well-maintained pool
Watch-outs
  • cockroach infestation recurring
  • vehicle security concerns and theft
  • unresponsive management in disputes
  • expensive fees and charges
responsive-managementunresponsive-maintenancepest-problemsparking-issuesfriendly-staffclean-common-areassafe-secure
Best for: residents prioritizing responsive maintenance and friendly staff interaction.
Think twice if: pest problems and vehicle security are serious concerns; domestic violence or lease disputes may face unsympathetic handling.

What this place gets right

  • same-day or 24-hour maintenance response
  • friendly, dedicated office staff
  • resort-style pool with safety maintained
  • attached and detached garage options

Before you tour or apply

  • Staff names noted: Tuta, Mackensy, Dulce at service desk and help desk
  • Same-day or 24-hour service request completion typical
  • Recurring cockroach problem despite pest control visits
  • Tire theft reported multiple times; no night patrol
  • Management resisted domestic violence lease release despite legal requirement; required resident representative to intervene
  • Water damage and mold in garages noted; possible structural risk

Resident ratings

Townhome & Garden-Style Communities
Maintenance and office staff praised for attentiveness and quick repairs; pest control and security gaps undermine the appeal.

How it stacks up

  • Rated 3.4 against a 4.08 average across the 242 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

What keeps coming up

poolgated communityapartment sizeaffordabilitygympest controla/cgroundsnoisefee

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
105
4
34
3
17
2
9
1
68

FAQ

How quickly do maintenance requests get handled?
Most requests are completed the same day or within 24 hours, according to multiple resident reviews.
Are there parking options?
The community offers attached and detached garages plus onsite parking; however, vehicle theft and vandalism have been reported.
What are the application fees?
Application fees are $99 plus $150 depending on apartment type, with a minimum deposit of $250 that is not refunded if you are not approved.

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Last updated 2026-09-08