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MacKenzie Pointe Apartments

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 126 Google reviews · How we rank ›

4.5(126) 80 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 Housing
MacKenzie Pointe Apartments
Service
Affordable & Section 8 Housing
Reviews
126

What we found

Residents stay for years, praising Margaret and the maintenance team for prompt, respectful service and a genuine sense of community. The value is strong for the location and amenities (pool, hot tub, gym, dog park), and management avoids the price-gouging common in Austin leases.

Praised for
  • responsive maintenance and management
  • friendly, caring staff (especially Margaret)
  • good value for location and quality
  • well-maintained grounds and amenities
  • strong sense of community
Watch-outs
  • unsolicited contact from apartment locators
  • building age (built 1980s)
responsive-managementfriendly-staffwell-maintainedgood-valuequiet-communitysafe-secure
Best for: People seeking affordable, well-maintained apartments with strong community and responsive management.
Think twice if: The building dates from the 1980s; it is well-maintained but older. Unsolicited contact from apartment locators sharing resident info has occurred.

What this place gets right

  • strong management and maintenance responsiveness
  • genuine community feel with long-term residents
  • good value compared to other Austin apartments
  • pet-friendly with dog park and treats for residents' dogs

Before you tour or apply

  • Margaret Demirs and Alecia Major named as leasing/management staff known for excellence
  • Daniel and maintenance team praised for responsiveness and respect for residents' units
  • building built in 1980s but actively maintained
  • residents report minimal pest issues
  • no price-gouging on lease renewals
  • dog treats given at front office

Resident ratings

Affordable & Section 8 Housing
Residents consistently cite excellent value for rent compared to other Austin options; management does not price-gouge on lease renewal.

How it stacks up

  • Rated 4.5 against a 3.93 average across the 213 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

What keeps coming up

affordable apartmentshot tubaffordabilitygated communitylaundry roomsquiet propertyclean communityspaciousnessfriendly neighborsvalue for rent

How we scored this

How We Score
Star rating 61
Review volume 91
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
93
4
15
3
7
2
4
1
7

FAQ

Is this complex pet-friendly?
Yes. The complex has a dog park and staff give treats to resident dogs at the front office.
How quickly does maintenance respond to issues?
Residents report timely and efficient responses; several mention issues are addressed promptly and respectfully.
Is the community gated?
Yes, the complex is gated with an online community component for safety.

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Regular maintenance staff like Jay Romani and Bobby earn strong praise for quick fixes and genuine care, and the community attracts long-term residents who value affordable older units and a friendly social mix. However, the property struggles with persistent infrastructure problems: plumbing floods apartments for weeks despite repairs, trash piles overflow for months without pickup, and management goes silent on escalating issues, leaving residents to contact police or pursue move-outs.

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Lotus Village
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Lotus Village

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New management and maintenance staff have brought real improvement to the property, with several residents noting faster repairs and better communication. However, persistent complaints about cockroach infestations, dirty common areas, and inconsistent upkeep suggest the turnaround remains incomplete. Service quality hinges on which staff member handles your issue. Residents praise maintenance technicians Andis, Eddy, and Felipe by name, and leasing staff Junior and Edith for responsiveness. Pest problems and cleanliness remain serious concerns despite the ownership change.

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Cricket Hollow Apartments
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Five-star reviewers consistently praise Jessica, Aries, Yvette, Emily, and Ariagna for quick responses, patience, and going beyond the job. The property maintains clean pools and common areas at a good price. However, one-star reviews surface troubling patterns: pest infestations (roaches and mice), chronic maintenance failures (hot water, air conditioning, entrance doors), and one applicant reported discriminatory treatment, deposit mishandling, and a breach of personal documents.

Student HousingAffordable & Section 8 Housing

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Last updated 2026-07-17