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Estates at Bee Cave

Updated 2026-07-17 · 2,441 reviewed · 809 listed · Scored from 120 Google reviews · How we rank ›

3.2(120) 57 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Estates at Bee Cave
Service
Luxury Apartments
Reviews
120

What we found

Staff kindness stands out: leasing agents and maintenance crews earn repeated praise for professionalism and going above and beyond. Yet the same property frustrates residents with unanswered calls, unresponsive management, and slow repairs. Reviewers report broken gym equipment sitting unfixed for months, washers that flood clothes, mold in closets, and soundproofing so poor that neighbor noise disrupts sleep. Hidden fees and management turnover (GreyStar takeover) have eroded trust.

New residents encounter a welcoming leasing team; long-term residents encounter a complex that grows harder to reach and slower to fix. The disconnect between frontline staff and management response suggests a company where the warmth of individuals masks systemic problems with accountability and upkeep.

Praised for
  • kind and attentive staff (leasing and office)
  • responsive maintenance team (Alicia, Domingo, Caesar)
  • professional leasing agents (Sofia Ramos, Ashley)
  • well-maintained landscaping and common areas
Watch-outs
  • unresponsive management and phone support
  • hidden and excessive fees
  • maintenance delays (gym equipment, washer, shower fixtures)
  • noise and neighbor disputes
  • mold and ventilation issues
friendly-staffresponsive-managementunresponsive-maintenanceslow-maintenancenoisy-neighborspoor-communication
Best for: prospective renters who want attentive leasing help and don't mind paying premium fees
Think twice if: you need reliable phone support, quick maintenance response, or live-and-forget peace in a quiet building

What this place gets right

  • professional leasing and office staff
  • dedicated maintenance crew
  • on-site gym and pool
  • townhome options available

Before you tour or apply

  • Sofia Ramos praised by multiple renters for professional leasing tours and pricing guidance
  • Alicia recognized for maintaining landscaping, pool, gym, and dog stations across all weather
  • Maintenance team (Domingo, Caesar) noted for efficiency and respectful communication
  • GreyStar management company took over operations; some longtime residents cite this as turning point for service decline
  • Gym equipment (treadmills, cardio machines) reported broken for months or years with no replacement
  • Washer leaks and flooding reported; shower diverters malfunction; mold and mildew found in storage closets

Resident ratings

Luxury Apartments
Leasing tour and pricing experience praised; unit conditions (mold, broken fixtures, noise) criticized

How it stacks up

  • Rated 3.2 against a 4.02 average across the 585 luxury apartments businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

What keeps coming up

employeeshelpful teamresponsive managementmaintenance crewkind teamlandscapingapplication processleasingpleasant experiencegym

How we scored this

How We Score
Star rating 0
Review volume 90
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
56
4
10
3
3
2
7
1
44

FAQ

Can I reach the office if I have an emergency after hours?
Multiple reviewers report the office does not answer the phone after office hours. One long-term resident noted this made it impossible to resolve parking and maintenance issues after-hours.
Is the gym fully functional?
No. Reviewers report broken treadmills and cardio machines that have not been replaced for months or years. One reviewer called the gym area unsanitary.
Who should I ask to tour units?
Sofia Ramos is named in multiple five-star reviews as a leasing agent who provides professional and helpful unit tours and pricing information. Ashley and Caesar are also mentioned as professional staff members.
Request a quote

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Last updated 2026-07-17