Austin Apartment Reviews Guide
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Brio

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 136 Google reviews · How we rank ›

4.3(136) 72 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingSenior Living ApartmentsLuxury ApartmentsStudent HousingPet-Friendly Apartments
Brio
Location
Pflugerville
Services
Affordable & Section 8 Housing, Senior Living Apartments, Luxury Apartments
Reviews
136
Ranking
#80 in Affordable & Section 8 Housing
Best for
Renters seeking modern apartments with strong community service and willing to inspect units thoroughly before move-in.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Brio attracts residents who value sleek apartments and genuinely welcoming staff, particularly Diana and Isabella, who consistently earn praise for attentiveness and professionalism. Yet recent move-ins have encountered significant readiness problems: units arriving uncleaned, with bugs, missing appliances, and damaged flooring, forcing families to reschedule moves and absorb costs. Ongoing trash management in common areas remains unresolved despite repeated complaints.

The business has strong operational bones: modern finishes, 24/7 amenity access, responsive maintenance, and staff who remember resident names. But gaps between promise and delivery on move-in day, combined with persistent community sanitation issues, create friction that tarnishes an otherwise appealing property.

Recent shift: Two recent one-star reviews (within one week) document serious move-in readiness failures-uncleaned units with missing appliances, fixtures, and pest issues-marking a notable deterioration from the community's overall positive trajectory prior to this incident.

Praised for
  • friendly and attentive leasing staff
  • modern, well-designed units with updated appliances
  • responsive maintenance and timely requests
  • resort-style amenities and spacious common areas
  • welcoming community atmosphere
Watch-outs
  • units not ready on move-in day, missing fixtures and unclean
  • trash management and sanitation issues in common areas
  • vehicle towing without clear resident awareness
  • limited enforcement of lease terms among residents
friendly-staffresponsive-managementrenovated-unitsclean-common-areasunresponsive-maintenancewell-maintained
Best for: Renters seeking modern apartments with strong community service and willing to inspect units thoroughly before move-in.
Think twice if: Verify unit cleanliness and appliance presence before signing; discuss trash and parking enforcement policies with management to confirm they align with your needs.

What this place gets right

  • Leasing staff known by name and praised for genuine attentiveness
  • Modern units with updated appliances and smart technology
  • 24/7 accessible amenity spaces including resort pool and fitness center
  • Reasonable pricing relative to comparable Pflugerville properties

Before you tour or apply

  • Diana, Isabella, and Amy named as leasing staff praised for professionalism and responsiveness
  • Move-in issues reported: units unclean, bugs present, microwave and closet doors missing, outlet covers missing, flooring lifting
  • Trash collection schedule Sunday-Thursday at 8 pm; residents report persistent trash overflow in common areas and parking despite fee for collection
  • One resident had vehicle towed for $300+, outcome unclear
  • Units feature smart locks, quartz countertops, soaking tubs, reserved parking and garage options available
  • Maintenance requests described as answered promptly

Resident ratings

Luxury Apartments
Modern finishes and high-end amenities praised; recent move-ins compromised by unclean, incomplete units with missing fixtures.
Pet-Friendly Apartments
No direct review evidence.
Student Housing
No direct review evidence.
Senior Living Apartments
No direct review evidence.
Affordable & Section 8 Housing
One reviewer noted reasonable price relative to other options; general affordability claim not directly substantiated in reviews.

How it stacks up

  • Rated 4.3 against a 3.97 average across the 169 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we scored this

How We Score
Star rating 50
Review volume 93
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Breaking down the ratings

5
111
4
2
3
2
2
1
1
20

FAQ

What should I check before move-in?
Recent residents found units unclean with bugs, missing microwaves, closet doors, and outlet covers on their scheduled move-in dates. Inspect the apartment in person and confirm all fixtures and appliances are present before signing. Get any promises from management in writing.
How quickly does maintenance respond?
Residents report maintenance requests are answered promptly and completed in a professional, timely manner.
What are the trash and parking policies?
Trash collection runs Sunday through Thursday at 8 pm; residents must put trash out by 7 pm. Reserved parking and garage spots are available. The property has a vehicle towing policy; confirm details with management before leasing.

Similar apartment complexes nearby

The Bower
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The leasing experience stands out across visits, with staff like Alfonso and Lilli praised repeatedly for patience and friendliness. Once moved in, residents encounter a divide: some celebrate the modern amenities, dog park, and beautiful landscaping. Others report serious frustrations with non-responsive management on billing disputes, thin walls letting through neighbor noise, and unit design flaws including broken appliances, weak water pressure, and closets without light. Package delivery remains unreliable despite it being flagged months ago. The property appeals strongly to prospective renters touring with the leasing team but reveals maintenance gaps and poor accountability once residents settle in. For long-term living, the lack of management follow-through on complaints and in-unit quality issues is a consistent friction point.

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Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

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Cambridge Villas

3.5(64)✓ Google-verified

Long-term residents prize the spacious units, responsive maintenance, and strong senior programming (activities, food pantry, salon). But the community is divided: some find it safe and welcoming; others report noise, difficult neighbors, and past pest problems that management disputes.

Affordable & Section 8 HousingSenior Living ApartmentsLuxury Apartments

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Last updated 2026-09-08