T&
21 low data
Tism & Friends
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Biltmore at the Park
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingTownhome & Garden-Style Communities
- Location
- Pflugerville
- Services
- Luxury Apartments, Pet-Friendly Apartments, Student Housing
- Reviews
- 169
- Ranking
- #133 in Luxury Apartments
- Best for
- Residents seeking quiet apartments with strong amenities and quick maintenance, less so for those needing billing clarity or high security confidence.
Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.
What we found
The apartments themselves draw consistent praise for being well-maintained, quiet, and nicely furnished, with residents frequently complimenting staff like Serena, Robert, and Lindsey for their helpfulness and responsiveness. Maintenance requests typically get handled quickly, and the property amenities, including a pool, dog park, spin studio, and a newly installed coffee bar, appeal to many residents.
However, the billing and administrative side creates serious friction. Residents report persistent ledger errors dating back months, disputed move-in concessions, retroactive charges, broken payment portals, and staff that offer excuses rather than fixes. Security is another flashpoint: garage break-ins, non-functioning gates, and inadequate management response. Grounds also slip in consistency, with bird nests and droppings accumulating in corridors and the dog park not receiving proper sanitizing between cleanings. The shift to RPM management appears to have coincided with a deterioration in these non-apartment-facing services.
Praised for
- friendly, knowledgeable staff
- fast maintenance response
- well-kept apartments and grounds
- attractive amenities (pool, dog park, coffee bar)
- helpful leasing office interactions
Watch-outs
- billing errors, retroactive fees, and payment portal problems
- security issues (garage break-ins, broken gates)
- poor grounds maintenance (bird droppings, dog park sanitation)
- unresponsive management and inconsistent answers
- property declined after RPM management takeover
friendly-staffwell-maintainedoverpricedpoor-communicationclean-common-areassafe-secure
Best for: Residents seeking quiet apartments with strong amenities and quick maintenance, less so for those needing billing clarity or high security confidence.
Think twice if: Billing disputes and payment portal issues have frustrated multiple residents; security concerns (garage break-ins, non-locking gates) warrant review of lease terms and insurance.
What this place gets right
- Staff responsiveness and friendliness (named employees praised regularly)
- Fast maintenance turnaround on repair requests
- Comprehensive amenities (fitness/yoga/spin studios, resort pool, dog park, coffee bar)
- Quiet, well-kept apartment units and common grounds
Before you tour or apply
- Serena, Robert, and Lindsey named as standout staff members
- Maintenance described as timely on repair requests
- Dog park uses artificial turf; residents report cleaning infrequency
- RPM Management took over; shift coincided with increased billing and communication complaints
- Coffee bar recently added for resident use
- ClickPay payment portal has had login issues and $39 card fee
- Move-in concessions (8 weeks free, disputed as 6 or 4 weeks) altered or not honored as promised
- Pedestrian gates don't lock; entry gates reported broken/always open
Resident ratings
- Luxury Apartments
- Apartments themselves praised as well-kept and quiet; billing and management practices create frustration.
- Pet-Friendly Apartments
- Dog park available but residents report artificial turf not sanitized properly between cleanings.
How it stacks up
- Rated 4.3 against a 4.01 average across the 780 luxury apartments businesses listed here.
- Has more Google reviews than 61% of the businesses in this directory.
How we scored this
How We Score Star rating 51
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Breaking down the ratings
5
129
4
8
3
4
2
7
1
21
FAQ
- How quickly does maintenance respond to repair requests?
- Multiple residents report timely turnaround; one noted maintenance staff handle requests 'very fast every time,' and another praised a staff member for going above and beyond to recover lost keys.
- What amenities are included?
- Resort-style pool, dog park, fitness center, yoga studio, spin studio, kids playground, game room, outdoor firepit, and pavilion. A coffee bar has recently been added.
- Are there security concerns I should know about?
- Residents report garage break-ins, non-locking pedestrian gates, and entry gates that do not close properly. One resident noted management did not warn other residents after thefts or take preventive action.
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High marks for pool, fitness center, and dog park design, but residents describe a living experience undermined by unresponsive management, months-long maintenance failures, and persistent noise and pest problems. Staff quality varies dramatically: some residents praise named staff like Katie B, Wade, Marina, and Asa, while others report dismissive leasing agents and rude maintenance workers who avoid follow-up. Common complaints center on thin walls (hearing neighbors' conversations and footsteps clearly), broken appliances left unfixed for months, security gates that rarely close, and non-responsive phone lines and emails. Several residents note that recent management changes have made communication worse. One-star reviews mention feeling trapped by costly lease-break fees and hidden policies like mandatory 60-day notice.
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