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Bexley Round Rock

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 219 Google reviews · How we rank ›

4.0(219) 67 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsSenior Living ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly Apartments
Bexley Round Rock
Location
Round Rock
Services
Luxury Apartments, Senior Living Apartments, Student Housing
Reviews
219
Ranking
#224 in Luxury Apartments
Best for
Short-term residents and those prioritizing upscale leasing experience and amenities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-17.

What we found

The leasing team earns consistent praise for warmth and patience, with Alma particularly noted for exceptional care. Brandon, Parker, and Ray in maintenance are recognized for professionalism and genuine concern for residents. However, the property faces serious operational failures: AC units break repeatedly with emergency calls answered slowly, roaches and rats appear in multiple units despite pest control calls, repairs routinely take weeks, and gym equipment sits broken or unsafe. The valet trash service became unreliable after a vendor change, and management communication is frequently unresponsive to emails and voicemails. One resident disputes a move-out notice portal failure that resulted in an unexpected two-month rent charge. Positive early stays sour for many residents within months.

Long-term residents report deteriorating conditions despite initial positive impressions. The gap between leasing promises and operational delivery-especially around climate control in summer heat, pest management, and repair speed-drives downgrade reviews. New residents praise amenities and staff warmth, but delayed action on recurring complaints erodes satisfaction. The property appears divided: newer guests enjoy the tour experience and spaces; longer tenants cite health and safety concerns they say management has not resolved despite repeated reports.

Praised for
  • Leasing staff warmth and attentiveness (Alma standout)
  • Responsive maintenance team (Brandon, Parker, Ray praised)
  • Amenities quality (pool, fitness center, spacious layouts)
  • Professional bilingual front desk
  • Deposit return process smooth
Watch-outs
  • AC failures and slow emergency repairs
  • Roach and rodent infestations recurring
  • Maintenance backlog: weeks for basic repairs
  • Valet trash service unreliable since vendor change
  • Gym equipment broken and bathrooms unclean
  • Poor soundproofing between units
  • Leasing office communication unresponsive
  • Move-out notice portal malfunction disputed
responsive-managementunresponsive-maintenancewell-maintainedpest-problemsgreat-amenitiesfriendly-staffpoor-soundproofingslow-maintenance
Best for: Short-term residents and those prioritizing upscale leasing experience and amenities.
Think twice if: AC and pest issues recur; repairs take weeks; soundproofing between units poor; office communication often unresponsive.

What this place gets right

  • Leasing staff known for attentiveness and bilingual service
  • Praised maintenance individuals (Brandon, Parker, Ray)
  • Modern amenities: resort pool, fitness center, washer/dryer in units
  • Spacious floor plans and walk-in closets

Before you tour or apply

  • Alma: leasing agent praised repeatedly for exceptional warmth and transparency
  • Brandon: maintenance tech credited for weekend AC emergency repairs and patient move-out guidance
  • Parker: maintenance staff noted for professionalism and responsiveness
  • Ray: maintenance team member praised for appliance knowledge and cozy property presence
  • Valet trash service: became unreliable after new vendor took over; repeated missed pickups documented
  • AC emergencies: units reach 79 degrees when set to 69 in summer heat; emergency line response slow
  • Pest control: roach and rodent issues reported in multiple units; tenant-initiated pest control needed; hornet nests found in gym
  • Gym equipment: benches and machines repeatedly broken or temporarily patched; safety hazards noted

Resident ratings

Luxury Apartments
Amenities beautiful and spacious; leasing experience smooth; but AC failures, pest infestations, and slow repairs undermine luxury positioning.
Pet-Friendly Apartments
Dog waste frequently left on grounds despite pet-friendly claims; community grounds upkeep declined.

How it stacks up

  • Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Breaking down the ratings

5
160
4
3
3
4
2
7
1
45

FAQ

How quickly does maintenance respond to AC emergencies?
Emergency line responses are slow. One resident waiting in 107-degree heat reported multiple work orders marked fixed without technician visits, with emergency staff offering window units but unable to visit until the next day.
What amenities are included?
Resort-style pool, fitness center, washer and dryer in units, walk-in closets, outdoor grilling area, and valet trash service (though trash service became unreliable after vendor change).
Are there pest issues?
Multiple residents report roach infestations in units, recurring rodent problems, and hornet nests on the property. Pest control has been called multiple times by residents with limited results.
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Last updated 2026-09-22