Austin Apartment Reviews Guide
Menu
Find Your Next Apartment Call

Bexley Round Rock

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 218 Google reviews · How we rank ›

4.0(218) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly ApartmentsTownhome & Garden-Style Communities
Bexley Round Rock
Location
Round Rock
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
218
Ranking
#255 in Luxury Apartments
Best for
New movers seeking personal leasing support and responsive initial move-in assistance.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-17.

What we found

Bexley's leasing and maintenance staffs earn consistent praise for warmth and professionalism, with residents noting that initial move-ins feel supported and priority repairs handled with genuine care. However, recurring failures in AC repair, pest control, soundproofing, and management communication have driven recent switchers from five-star to one-star reviews; residents report broken equipment in gyms, unresolved work orders, roaches and rats, and weeks-long repair backlogs. The divide between promised luxury and lived experience is stark.

Those staying longer report compounding frustration: maintenance work orders marked complete without visit, emergency AC calls unanswered or stalled, and office staff slow to reply to requests. Amenities like the pool and fitness center appeal initially, but the gym safety concerns and overall maintenance backlog undermine confidence in the property's upkeep.

Praised for
  • Leasing staff (Alma, Alexis, Phoebe) responsive and warm
  • Maintenance team (Brandon, Ray, Parker) hardworking and caring
  • Property aesthetics and amenities well-designed
  • Move-in and leasing process smooth for some
  • Clean common areas when maintained
Watch-outs
  • AC breaks frequently; emergency repairs delayed or unresolved
  • Roaches, mice, and rat infestation throughout property
  • Maintenance unreliable; work orders closed without actual repair completion
  • Pest control ineffective; management enforcement weak
  • Noisy neighbors; soundproofing inadequate; limited enforcement of quiet hours
  • Gym safety hazard; equipment broken; bathrooms uncleaned and undersupplied
  • Slow repair response times (days to weeks)
  • Management unresponsive to emails and voicemails
  • Move-out and portal system issues; unexpected lease charges
  • Dog waste left unpicked on grounds
responsive-managementfriendly-staffwell-maintainednoisy-neighborspest-problemsunresponsive-maintenanceslow-maintenancerenovated-units
Best for: New movers seeking personal leasing support and responsive initial move-in assistance.
Think twice if: Expect AC fragility, pest issues, and slow repair response times; check recent Yelp reviews and document all requests.

What this place gets right

  • Attentive leasing team known by name
  • Maintenance staff responsive on move-in day
  • Resort-style pool and fitness center
  • In-unit washer and dryer

Before you tour or apply

  • Named leasing staff praised: Alma, Alexis, Phoebe; maintenance staff: Brandon, Ray, Parker
  • AC failures requiring portable AC unit purchase and multiple repair attempts
  • Roach and mouse infestation complaints; one resident reported rats caused thousands in vehicle damage via garage chewing
  • Gym equipment repeatedly breaks; bathroom supply issues (tissue paper missing)
  • Dog waste left unpicked across grounds
  • One resident waited over a month for dishwasher, water dispenser, and patio door repairs
  • Move-out portal malfunction dispute resulted in unexpected two-month lease charge ($2,600/month); management system acknowledged to have issues
  • One resident's mailbox key mismatched for two years; office directed to USPS

Resident ratings

Luxury Apartments
Attractive amenities and move-in experience overshadowed by AC, pest, and slow repair failures.
Pet-Friendly Apartments
Dog waste left unpicked across grounds; community lack of enforcement frustrates residents.
Townhome & Garden-Style Communities
Sound carries between units; limited enforcement of noise complaints; residents report neighbor conflicts unresolved.
Student Housing
Leasing process and staff support praised; property lacks discipline to manage noise and community standards.
Affordable & Section 8 Housing
No specific evidence from reviews.

How it stacks up

  • Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Breaking down the ratings

5
159
4
3
3
4
2
7
1
45

FAQ

What happens if my AC breaks in summer?
Multiple residents report AC failures and delayed emergency repairs. One resident had four work orders in one day for a 107°F apartment; the emergency line offered a window unit but scheduled technician visit for the next day. Another spent hundreds on portable AC units while waiting for repeated temporary fixes.
Are there pest problems?
Yes. Residents report roaches, mice, and rat infestations. One resident's garage mice caused thousands in vehicle damage. Pest control has been called multiple times by residents with little visible improvement. One resident saw a dead mouse in the parking lot.
How responsive is the maintenance team?
Named staff (Brandon, Ray, Parker) earn praise for professionalism and move-in support. However, repairs can take a week or more, and some work orders have been marked complete without a technician visit. Emergency calls may be answered but action delayed.
Request a quote

Similar apartment complexes nearby

Teravista Ridge
83

Teravista Ridge

4.5(367)✓ Google-verified

Residents consistently highlight the staff's responsiveness and personal touch: Bryan handles maintenance quickly, Jen and Dinah guide residents through move-in, and bilingual team members earn praise for going beyond standard service. The property runs frequent community events with complimentary food and activities, draws students near three universities, and keeps grounds well maintained. Parking constraints emerge during busy periods, and some units transmit neighbor noise, but these issues rarely deter residents from staying multiple years. The culture here centers on staff knowing residents by name and their pets by breed, making this feel less like a corporate complex and more like a place people choose to renew leases for.

Luxury ApartmentsStudent HousingAffordable & Section 8 Housing
View profile
Stillwell at Avery Centre
87

Stillwell at Avery Centre

4.9(135)✓ Google-verified

Residents consistently praise the property's modern design and well-maintained grounds, but the real standout is staff who know tenants by name and handle requests urgently. The leasing team, especially Olivia, Blake, and Giovanni, are flagged repeatedly for going beyond standard service: accommodating tight timelines, following up on questions, and helping people feel genuinely welcome. One visitor reported being turned away during posted office hours because a staff member was on break, a jarring contrast to the community's otherwise attentive reputation. Maintenance technicians earn particular credit for patience and skill, including one who spent three hours fixing an appliance while staying cheerful. The amenities list is extensive (pool, dog park, fitness center, billiards), and most who tour or move in describe the experience as stress-free. The community feels new and intentionally managed for comfort.

Luxury ApartmentsStudent HousingPet-Friendly Apartments
View profile
Watermere at Round Rock
77

Watermere at Round Rock

4.8(58)✓ Google-verifiedPublishes prices

Watermere delivers a highly social, activity-rich independent living environment. Residents consistently praise the spacious units, amenities (pool, sauna, fitness center), and welcoming staff. Tour guide Breanna earns repeated mention for her patience and genuine care. Management responsiveness remains uneven. Several residents report unanswered memos, billing mistakes, and housekeeping that leaves floors dirty after service. Meal quality on Tuesday and Thursday nights and decision-making without resident input have drawn specific complaints.

Luxury ApartmentsSenior Living Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-08