Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-28.
Maintenance responds quickly and staff members like Erika and Tyson earn regular praise for welcoming tours and smooth move-ins, while in-unit washers and the quiet neighborhood appeal to families. However, hidden reletting fees, pests (roaches, crickets, rodent traps reported), AC breakdowns left unfixed, and unprofessional record-keeping create frustration. Some tenants describe rude office interactions, and broken appliances have gone years without repair.
1880 at Plum Creek offers 3-4 bedroom townhomes with fenced yards and two-car garages in Kyle. Onsite management handles maintenance, lawn care, and pest control.
New arrivals and long-term residents alike report a tight-knit community with staff who remember names and act fast. Isaiah, Nathalia, and the maintenance crew (Rick, Beto, Russell) earn consistent praise for patience during leasing and same-day or next-day repairs. Grounds are clean, amenities genuinely used, and pricing feels fair for the market. Two complaints touch on approval rejections and one negative interaction with a manager, but these are sparse against the 93% five-star rate. What makes this place stick is the personal touch: a dog park with benches, move-in hand-holding for out-of-state renters, AC fixed by noon after a 7:30 PM request. Staff names recur across reviews, suggesting low turnover and genuine care. Pet owners mention the dog park; remote workers would likely thrive here given the quiet, maintained setting.
Bill, Chance, and the maintenance crew earn consistent five-star praise for arriving fast and fixing problems thoroughly. Jennifer in leasing also gets mentions for courtesy. Yet pest infestations dominate one-star reviews, with multiple residents reporting cockroaches in move-in units and allegedly misleading explanations from staff. Trash overflows, front desk phones go unanswered, and complaints about emergency response are recurrent. The gap between maintenance excellence and management transparency is stark. Residents report 20-minute response times on maintenance calls and same-day move-ins elsewhere in the reviews. The complex advertises dog parks and resort amenities, but pest control and office communication appear to be weak points that undermine these strengths.
Last updated 2026-09-08
