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Alister Oak Hill

Updated 2026-07-17 · 2,441 reviewed · 783 listed · Scored from 274 Google reviews · How we rank ›

4.0(274) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Alister Oak Hill
Service
Luxury Apartments
Reviews
274

The honest read

Alister Oak Hill draws sharp contrasts: long-term residents and new arrivals praise specific staff members, clean grounds, and quick maintenance response, while a significant cohort reports serious problems during move-out, including mold damage charged to tenants, withheld deposits, and bills for normal wear and tear.

Staff like Samantha, Esdra, Carlos, and Dave earn individual recognition for going above and beyond during leasing and repairs. The bigger pattern emerges at departure: residents describe systematic over-charges, poor documentation, slow or absent responses to disputes, and management transfers disputes to third-party companies to avoid accountability.

Praised for
  • responsive maintenance staff
  • friendly leasing professionals
  • clean common areas
  • quiet, well-managed property
  • strong sense of safety and community
Watch-outs
  • aggressive move-out charges and deposit disputes
  • poor communication from management
  • mold and water damage not addressed during tenancy
  • inconsistent enforcement of policies
  • theft and security concerns
friendly-staffresponsive-managementwell-maintainedclean-common-areassafe-securepoor-communicationunresponsive-maintenance
Best for: Residents prioritizing short-term stays and upfront clarity on move-out terms.
Think twice if: You plan a longer tenure or depend on getting your full deposit back; multiple reviews document aggressive charges for normal wear and slow dispute resolution.

What this place gets right

  • named maintenance staff known for quick response
  • resort-style amenities and clean grounds
  • proximity to parks and downtown Austin
  • strong individual staff advocates in leasing office

Worth knowing

  • Samantha Losoya (leasing): praised for warmth and helpfulness; also named in a dispute over deposit refund process
  • Esdra (leasing/property operations): consistently noted for dedication and problem-solving
  • Carlos and Dave (maintenance): recognized for prompt and professional service calls
  • Gabi (property manager): noted for supportive approach to resident issues
  • Javier (maintenance): mentioned for diligent work
  • Donna (maintenance): described as exceptional before departure
  • Pet deposit $300 per pet; pet rent $20/month; pet screening $30 per household
  • Complex claims 100% smoke-free status

Reviews by category

Luxury Apartments
Residents appreciate amenities and maintenance response, but move-out charges and deposit practices are a consistent and serious pain point.

How it stacks up

  • Rated 4 against a 4.03 average across the 566 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

What keeps coming up

helpful staffspacious apartmentsrenovationscleanlinessquick maintenancedog friendlypoolwelcoming atmospherefriendly demeanorcleaning fees

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
191
4
11
3
5
2
12
1
55

Quick answers

What are the pet fees and deposits?
Pet profile screening is $30 per household per pet. The one-time pet fee is $300 per pet, pet deposit is $300 per pet, and pet rent is $20 per month per pet.
What amenities does the complex offer?
The property includes a 24-hour fitness center, resort-inspired pool deck with cabana lounge, shared BBQ grills, a clubhouse, and a Bark Park for dogs.
What should I know about move-out charges?
Multiple residents report aggressive charges for normal wear and tear, withheld deposits, and difficulty reaching management to dispute charges. Document your unit's condition before moving in and keep all communication in writing.
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Last updated 2026-07-17