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Alister Oak Hill

Updated 2026-09-08 · 3,787 reviewed · 917 listed · Scored from 277 Google reviews · How we rank ›

4.0(277) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Alister Oak Hill
Location
Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
277
Ranking
#426 in Luxury Apartments
Best for
Residents prioritizing day-to-day property management and staff quality over contract disputes.

Core details are sourced from this business's Google Business Profile (checked 2026-09-08). Website-sourced details were fetched 2026-07-21.

What we found

Residents who stay report excellent service from named staff like Emmanuel (maintenance), Samantha, and Mia (leasing), who handle requests quickly and make the community feel welcoming. The move-out process tells a different story: multiple residents describe excessive charges for normal wear and tear, unresponsive management during disputes, water damage and mold that persisted uncorrected, and documentation gaps when fighting charges.

Staff turnover appears to have weakened operations recently; communication lapses occur especially around lease applications, deposit holds, and move-out disputes. On the ground, the property looks clean and well-managed day-to-day. The tension here is between a genuinely caring operational team and a corporate move-out process that residents feel exploits ambiguities in their policies.

Praised for
  • responsive, named maintenance staff
  • friendly, professional leasing team
  • quick maintenance response
  • clean, well-maintained community
  • quiet, accessible property
Watch-outs
  • move-out charges disputed (cleaning, paint, carpet)
  • poor communication with prospective and departing tenants
  • water damage and mold not addressed during tenancy
  • security issues (theft, bike theft)
  • inconsistent staff performance, management turnover
responsive-managementfriendly-staffwell-maintainedunresponsive-maintenancepoor-communication
Best for: Residents prioritizing day-to-day property management and staff quality over contract disputes.
Think twice if: Concerned about move-out deposit disputes; management's handling of mold, water damage, and excessive charges has frustrated long-term tenants.

What this place gets right

  • Named, responsive maintenance staff (Emmanuel, Carlos, Javier)
  • Quick repair turnaround (1-2 days reported)
  • Professional, personable leasing team (Samantha, Mia, Esdra)
  • Resort-style amenities and clean common areas

Before you tour or apply

  • Emmanuel, Carlos, Javier named in maintenance praise for quick response and professionalism
  • Samantha, Mia, Esdra named as leasing staff who handle applications and tours effectively
  • Multiple residents report move-out charges for cleaning, touch-up paint, and carpet sanitization, which they dispute as normal wear and tear
  • Water damage and mold reported during tenancy but not corrected; residents charged for mold upon move-out
  • Bike theft and tool theft reported; security issues noted
  • Management company Mill Creek Residential handles disputes but residents report no response to appeals

Resident ratings

Luxury Apartments
Five-star reviews praise responsive staff and resort amenities; one-star reviews cite unresolved water damage, mold, and aggressive move-out charges as serious deal-breakers.

How it stacks up

  • Rated 4 against a 4.01 average across the 777 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

What keeps coming up

spacious apartmentsquick maintenancecleanlinessdog friendlywelcoming atmospherefriendly demeanorleasingcleaning feesmaintenance staffquiet community

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
194
4
11
3
5
2
12
1
55

FAQ

How quickly does maintenance respond to requests?
Residents report turnaround of 1-2 days for repairs like washer/dryer parts and routine maintenance visits. The property lists quick maintenance response as a theme in its reviews.
What are the pet fees?
Pet profile screening is $30 per household per pet, one-time pet fee is $300 per pet, pet deposit is $300 per pet, and pet rent is $20 per month per pet.
What happens to my security deposit at move-out?
Multiple residents report the property charges for cleaning, touch-up paint, and carpet sanitization at move-out. Residents dispute these charges as normal wear and tear. Disputes are handled by Mill Creek Residential; tenants report slow or no response to appeals.
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Last updated 2026-09-08