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Alister Oak Hill

Updated 2026-09-22 · 3,787 reviewed · 924 listed · Scored from 276 Google reviews · How we rank ›

4.0(276) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Alister Oak Hill
Location
Austin
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
276
Ranking
#435 in Luxury Apartments
Best for
Pet owners seeking a quiet, well-maintained community with responsive maintenance staff.

Core details are sourced from this business's Google Business Profile (checked 2026-09-22). Website-sourced details were fetched 2026-07-21.

What we found

Long-term residents and recent arrivals alike praise Emmanuel, Javier, Carlos, and other maintenance staff for quick fixes and caring attention; Samantha and Mia in leasing are noted for warmth and professionalism. The property feels quiet and keeps common areas clean.

Move-out disputes overshadow this goodwill. Multiple residents report unauthorized charges for "normal wear" (carpet cleaning, paint touch-ups), mold issues ignored during tenancy then billed at exit, and unresponsive management when challenges arise. Theft from porches and vehicles, thin walls, and plumbing leaks compound frustration. Strong initial communication can break down midway through a lease.

Praised for
  • responsive maintenance staff
  • welcoming leasing team
  • clean common areas
  • quiet community
  • pet-friendly amenities
Watch-outs
  • move-out charges and deposit disputes
  • poor communication with management
  • mold and water damage not addressed
  • theft issues on property
  • inconsistent staff experience
responsive-managementpoor-communicationwell-maintainedquiet-communityfriendly-staffslow-maintenanceoverpriced
Best for: Pet owners seeking a quiet, well-maintained community with responsive maintenance staff.
Think twice if: Move-out charges often disputed; document the unit carefully at exit. Communication lapses mid-lease. Mold and water issues reported by multiple residents.

What this place gets right

  • Attentive named maintenance staff (Emmanuel, Carlos, Javier)
  • Welcoming leasing office (Samantha, Mia, Esdra)
  • Quiet, well-kept grounds
  • Resort-style pool and bark park

Before you tour or apply

  • Emmanuel, Carlos, and Javier named as reliable maintenance team members
  • Samantha and Mia lead leasing interactions with reported warmth
  • Mold reported across multiple units; ceiling water damage documented
  • Unauthorized ACH withdrawals and deposit-hold disputes reported
  • Bike theft and tool theft from porches/vehicles documented by residents
  • Move-out charges for 'carpet cleaning' and 'touch-up paint' disputed as normal wear

Resident ratings

Luxury Apartments
Maintenance staff highly praised for speed and professionalism; move-out billing disputes and communication gaps undermine experience.
Pet-Friendly Apartments
Bark park and pet amenities appreciated; no complaints about pet services received, but theft from common areas raises security concerns.

How it stacks up

  • Rated 4 against a 4.01 average across the 780 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

What keeps coming up

spacious apartmentsquick maintenancedog friendlycleanlinesswelcoming atmospherefriendly demeanorleasingcleaning feesmaintenance staffquiet community

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Breaking down the ratings

5
193
4
11
3
5
2
12
1
55

FAQ

What are the pet fees?
Pet profile screening is $30 per household per pet, one-time pet fee $300, pet deposit $300, and pet rent $20 per month per pet. The business lists a Bark Park and pet services via PetScreening on their website.
How quickly does maintenance respond?
Reviewers report repairs like washer/dryer parts fixed within 1-2 days and routine maintenance scheduled as requested, though some noted inspection timing became inconsistent in recent years.
What should I watch for at move-out?
Multiple residents were charged for carpet cleaning, paint touch-ups, and 'sanitization' at move-out and had difficulty getting deposits back. Document the unit's condition carefully before you move in and at exit.

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Last updated 2026-09-22